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The Operations Manager will support the organization in:

Developing and supporting operational policies and procedures and systems

Developing budgets, track and report budget versus actual

Coordinating recruitment, managing all onboarding, offboarding and Leave of Absence\ processes

Manage the day-to-day administrative operations

Responsible for assuring compliance and policy, partnering with the Director of\ Emergency Services and key strategic initiatives for the organization\ Essential Duties

Provides efficient and effective delivery and integration of all administrative services

Manage and administer various emergency services platforms

Serves as the point of contact for service providers (e.g., HR, IT, Procurement, and\ Insurance), ensuring that providers are apprised of organizational needs and relevant\ information and acting where needed

Monitors the adequacy of service delivered by outside providers

Escalates issues or concerns related to administrative and operational services to the\ Board of Directors

Implements and ensures strong internal controls in areas assigned

Takes corrective action to protect assets, resources, information, and reputation

Ensures all Human Resources functions comply with current and applicable federal\ and state regulations including but not limited to VOSHA, FLSA, HIPAA, etc)

Ensures benefits plans are administered correctly and in compliance with all laws and\ regulations

Maintains personnel files

Assesses the financial and non-financial resources available to achieve its goals, e.g.,\ funding, space, technology, staff capabilities, and capacity. Recognizes and raises\ potential issues, ideas and solutions to the Board of Directors

Administer and process payroll and related reporting such as workers compensation\ audits and discrimination testing

Provides comprehensive financial information, analysis, and reporting to monitor and\ evaluate the performance against budget

Oversee daily financial monitoring and processes transactions per policy

Assures the timely reimbursement of patient transport billing revenue

Provides financial support to the Board of Directors and Director of Emergency\ Services

Prepares all fund budgets, including gathering historical information, providing\ analysis

Works with independent auditors to ensure accurate reporting and tax preparation

Identifies, communicates, and addresses issues/concerns promptly and appropriately

Escalates issues to the Board of Directors as appropriate

Recommends adjustments in wage rates to the Board of Directors in conjunction with\ the Director of Emergency Services\ Preferred Education, Experience and Skills

Bachelors degree and minimum three years of related experience

Demonstrated leadership, business and human management and/or supervisory\ experience; or equivalent combination of education and related experience

Ability to work independently and with a team

Working knowledge of accounting, financial reporting and analysis

Experience preparing budgets, forecasts and financial plans

Demonstrated experience in managing relationships

Demonstrated creativity and effectiveness in a complex organization

Experience in navigating organizations through leadership changes is preferred\ Required Skills/Abilities

Exhibit professionalism and high level of discretion

Knowledge of business software and aptitude for learning new applications

Proficient with GoogleWorkspace preferred

Proficient with QuickBooks Online

Ability to establish priorities and follow through on projects, paying\ close attention to detail with minimal supervision to complete assignments under time\ constraints

Well developed interpersonal skills. Ability to form strong working relationships with\ staff, leadership and other stakeholders

Demonstrated organizational, planning, decision-making and problem-solving skills

Proficient written and verbal communication skills

Demonstrated ability to manage time and resources effectively, measure\ and monitor progress and redirect efforts as needed

Demonstrated proficiency with database management

Charlotte Vol Fire & Rescue Svc Inc

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