The Shift Manager is responsible for overseeing store operations during assigned shifts, ensuring excellent customer service, efficient team performance, and compliance with company policies. This role acts as the manager-on-duty, providing leadership, resolving issues, and maintaining a safe, clean, and well-run store environment.

Key Responsibilities

Supervise and support team members during assigned shifts
Open and/or close the store following established procedures
Ensure high standards of customer service and promptly resolve customer concerns
Assign tasks and monitor employee performance throughout the shift
Maintain proper staffing levels and adjust coverage as needed
Enforce company policies, safety procedures, and loss prevention standards
Ensure store cleanliness, organization, and merchandising standards are met
Communicate shift updates, issues, and operational needs to store management
Assist with training and coaching new and existing team members
Qualifications
Previous retail, grocery, food service, or customer service experience preferred
Prior supervisory or leadership experience strongly preferred
Strong communication and problem-solving skills
Ability to lead by example and remain calm in a fast-paced environment
Basic math and cash-handling skills
Ability to stand, walk, and perform physical tasks for extended periods
Flexibility to work evenings, weekends, and holidays as required

JB.0.00.LN

Charley Family Shop N Save

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Shift Manager