Part-Time | Monday-Friday

On-Call Availability Required: 7:00 a.m.-9:00 p.m. (EST)

Charleston Dog Walker | Charleston, SC

Charleston Dog Walker is hiring a remote Pet Care Operations Manager to oversee and support our weekday pet care operations.

This role is for someone who brings steadiness, judgment, and pride to their work - and for whom animals are not a side interest, but a meaningful part of life. You'll be trusted to manage daily operations, support our pet care team in real time, and communicate thoughtfully with clients, all while ensuring pets receive safe, attentive, and professional care.

This role is for someone who stays calm and grounded when multiple things happen at once, can quickly assess what matters most, and moves situations forward with steady judgment and clear follow-through.

What This Role Is

You are the weekday operational lead for Charleston Dog Walker.

You hold the schedule, support the team, and ensure that issues - whether staffing-related, client-facing, operational, or pet-care related - are handled calmly, correctly, and completely. You work independently, make thoughtful decisions in gray areas, and understand both how to resolve situations on your own and when collaboration or escalation is the right next step.

This is an on-call leadership role , not a fixed shift. While the workload averages approximately 20 hours per week , this role requires consistent availability and responsiveness during service hours (7:00 a.m.-9:00 p.m., Monday-Friday). Most work happens in short, focused bursts throughout the day, along with a few scheduled work blocks.

Core Responsibilities Team Support & Daily Operations

Be available during weekday service hours to support pet care staff in real time

Provide calm, knowledgeable guidance around visit issues, pet behavior concerns, safety questions, and unexpected situations

Support staff with confidence while recognizing when additional input or guidance is needed

Assign, adjust, and manage daily schedules using Precise Petcare

Ensure all visits are completed accurately, on time, and documented to company standards

Monitor GPS check-ins, visit compliance, and journal quality

Arrange coverage for last-minute staff emergencies

Conduct staff check-ins, coaching conversations, and performance follow-ups

Track onboarding progress and support new hires through early milestones

Maintain clear, organized communication through Slack and email

Client Communication

Respond promptly and professionally to client emails, texts, and phone calls

Comfortably handle phone conversations with clients and staff when needed

Handle client questions, concerns, and complaints with clarity, empathy, and confidence

Communicate about pets in a way that reflects understanding, care, and professionalism

Support scheduling changes, visit requests, and account updates

Reinforce trust through consistent, thoughtful communication

Quality, Systems & Documentation

Track and allocate client tips and bonuses accurately

Maintain and update Standard Operating Procedures (SOPs)

Identify recurring issues or inefficiencies and recommend improvements

Maintain spreadsheets, documentation, and internal operational tracking

Who This Role Is For

This role is a strong fit if you:

Have hands-on experience caring for animals in a professional, volunteer, or structured care setting - beyond personal pet ownership - and consider pet care an important part of your life

Are comfortable guiding others on pet behavior, routines, and safety

Take pride in doing work thoroughly and correctly

Hold high standards and expect consistency from yourself and others

Stay steady and level-headed when multiple issues arise

Can triage competing needs and decide what requires action first

Communicate clearly and professionally, especially in sensitive situations

Are thoughtful enough to seek input when needed and receptive to guidance and feedback

Can distinguish between urgent, important, and routine matters - and know when to solve, when to document, and when to escalate

Prefer structure, clarity, and follow-through over urgency or improvisation

Feel comfortable being trusted with responsibility and ownership

This role is not a good fit if you prefer fixed shifts, delayed response times, or a role with minimal real-time decision-making.

Requirements

Based in or very familiar with the Charleston, South Carolina area, with local knowledge that supports scheduling and staffing decisions, and availability for occasional in-person team meetings as needed.

Available Monday-Friday with on-call responsiveness between 7:00 a.m.-9:00 p.m. (EST)

Reliable internet connection, computer, and smartphone

Strong working knowledge of:

Google Drive (Docs, Sheets, shared folders)

Microsoft Excel or Google Sheets

Scheduling and task-based software systems

Comfortable managing spreadsheets, documentation, and internal tracking

Tech-savvy and able to learn new systems efficiently

Legally authorized to work in the U.S. and able to pass a background check

Prior experience in professional pet care, veterinary, animal services, or people management strongly preferred

Commitment to a long-term role (minimum 12 months)

Compensation & Role Details

Part-time position averaging approximately 20 hours per week

Hourly pay: $22/hour

This rate is fixed and non-negotiable

Paid for time worked; this is not a salaried role

Premium holiday pay applies when applicable

Paid via direct deposit on the 1st and 16th of each month

Fully remote role with meaningful responsibility and autonomy

About Charleston Dog Walker

Charleston Dog Walker is a professional dog walking and pet sitting company built on trust, reliability, and thoughtful care. We believe calm, consistent operations create better experiences for pets, clients, and staff - and that strong leadership combines competence, care, and collaboration.

If animals are a meaningful part of your life, you take pride in handling things thoroughly and correctly, and you're someone others can rely on to stay calm, thoughtful, and make good decisions when the day gets busy, we'd love to hear from you.

Charleston Dog Walker

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