This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13604819

Chance Rides, LLC creates joy and lasting memories through motion by manufacturing a diverse line of trains, carousels, people movers, thrill rides, roller coasters and observations wheels. With over 65 years of legacy and talent, our skilled workforce and dedicated leadership serve customers that include theme parks, family entertainment centers, zoos, aquariums, and stand-alone attraction venues across the globe. As an Entrepreneurial Operating System (EOS) based company, we practice truth, team, heart, drive, and joy to create these amazing experiences.

Aftermarket Growth & Customer Experience Business Unit Director

General Purpose:

Reporting to the CEO & President, the Aftermarket Growth & Customer Experience Business Unit Director will lead and own the P&L and day-to-day operations of a consolidated customer service organization. The role oversees direct reports responsible for field service operations, parts sales, and customer support across the business.

Functioning as an entrepreneurial business unit within Chance Rides, this Wichita, KS based role offers significant opportunity to drive value for both customers and the team. This directors role will be accountable for delivering exceptional customer satisfaction while ensuring strong financial performance, operational excellence, and sustained revenue growth across the aftermarket organization.

Job Responsibilities:

Full P&L responsibilities include sales, pricing, volume, gross

margin, cash flow, operations management, and inventory stock levels

Demonstrate and instill in each team member a sense of direct

ownership and responsibility

Analyze and develop an entrepreneurial business plan to grow parts,

service, and refurbishment revenue while also listening to customer feedback concerns and recommendations

Monitor and analyze financial performance, implementing strategies

to meet or exceed targets

Develop and implement short-term and long-term plans to achieve

business goals

Lead customer and field service to ensure timely and effective

parts, service, refurbishment, and installation support

Build a positive, customer-focused team culture that aligns with the

companys mission

Provide leadership, mentorship, succession planning, and

training/development to the current customer support team and throughout the matrix organization

Manage parts sales and ensure proper inventory levels to meet

customer demands while also meeting on-time-delivery requirements

Support and lead key business strategies following the

Entrepreneurial Operating System (EOS) business organizational model

Collaborate with other departments to identify and capitalize on

growth opportunities

Maintain strong relationships with clients, ensuring their

satisfaction with products and services

Identify industry trends and adjust strategies to stay competitive

Travel as required for customer experience, installation, and

support (less than 15% expected)

Preferred Education & Qualifications:

Bachelors degree in Business Administration, Operations Management,

Engineering, or related field; MBA or other relevant advanced degree preferred

10+ years of experience in customer service management (B2B), field

service operations, or related roles, with at least 3+ years in a senior leadership role

3+ years of direct P&L management experience

Strong financial acumen, data analytics, and experience managing

nearly an 8-figure sized business unit

Technical understanding of ASTM and its requirements

Proven ability to lead and manage teams effectively

Exceptional communication, diplomacy, and interpersonal skills

Strong organizational and problem-solving abilities

Proficiency with CRM, ERP, and service management software

Knowledge of safety and regulatory standards in the amusement

industry, preferred

Ability to adapt and manage dynamic and fast-paced work environments

Comfort with implementing new systems including advanced data

analytics, trend analysis, AI utilization, AI integration and resourcing building

Chance Rides Offers:

A fun, dynamic, innovative, and collaborative work environment where

employees are empowered to take ownership and drive company success

Annual base salary of \$135,000 \$150,000 + 10% target bonus

eligibility

Comprehensive benefits include medical/dental/vision

Supplemental/ancillary benefits

401(k) with company match

Flexible Spending Accounts

Annual performance reviews

Personal, Vacation, and Holiday Pay

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time wit

Chance Rides LLC

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Aftermarket Growth & Customer Experience Business Unit Director