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Access Services Coordinator

Job Description:

The Miller Information Commons is where Champlain students study, build, create, and get help, all under one roof. As an Access Services Coordinator, you\'ll keep it running and make it feel welcoming when students need it most: evenings and weekends.

Champlain College is hiring part-time Access Services Coordinators to supervise library circulation services in the Miller Information Commons - a multi-use facility that houses the library, Student Success Center, computer lab, maker space, study rooms, and classrooms. In this role, you\'ll oversee facility operations, manage circulation systems, lead student employees, and carry out projects that keep the library running smoothly. This position is filled by 6-8 individuals concurrently, and flexibility with scheduling is required.

The ideal candidate brings strong customer service instincts, comfort with technology, and a genuine interest in mentoring student employees. You\'ll serve as a front-line resource for the Champlain community - answering questions, troubleshooting issues, and ensuring the space is welcoming and well-managed.

Key Responsibilities

Circulation & Facility Management

Provide library circulation services and serve as a point of contact

for questions about the library, circulation policies, and the college

Open and close the Miller Information Commons facility, oversee the

space during shifts, and troubleshoot technology-related issues

Enforce library policies for patrons and student workers

Student Employee Supervision

Supervise, schedule, and train student workers in library

procedures, policies, customer service, and library technologies

Foster a library environment that is welcoming and accessible to

all, and mentor student employees in an equity-centered approach to customer service

Project Coordination

Manage ongoing library projects such as collection weeding, book

shifting, inventory, shelf reading, and multimedia initiatives

Coordinate project timelines and student project teams to ensure

successful completion

Maintain and edit library information in a dynamic wiki

Additional Library Services

May coordinate and process course reserves with faculty to ensure

timely availability

May contribute to interlibrary loan services and assist with library

programming and events as needed

Requirements

Bachelor\'s degree with 2-4 years of customer service and

supervisory experience, or an equivalent combination of education, training, and experience

Demonstrated ability to work independently in a position of

responsibility

Strong computer skills and technology aptitude, with the ability to

quickly learn new systems and troubleshoot software and hardware issues

Experience with common applications such as Google Workspace and

Microsoft 365

Excellent oral and written communication skills with exceptional

interpersonal and customer service abilities

Aptitude and passion for mentoring young adults with a variety of

needs and backgrounds

Ability to manage multiple priorities and proactively address

emerging needs in a fast-paced environment

Working Arrangements

Part-time position (5-20 hours/week, 3 days/week, 12 months/year)

based at our main campus in Burlington, Vermont

Shifts are scheduled primarily during the following windows, with

flexibility required:

Sunday-Thursday evenings, 5:00-10:00 PM

Friday evenings, 5:00-8:00 PM

Saturdays, 11:00-4:00 PM

Sunday afternoons, 12:00-5:00 PM

Extended hours may apply during peak periods; occasional weekday

morning shifts are also possible

Work is performed in a library environment; requires standing,

walking, sitting, bending, and occasional lifting up to 30 pounds

May involve working in occasionally dusty environments

Compensation & Benefits

Hourly Rate: \$17.83

Retirement: Eligible to contribute to the 403(b) plan

Other Perks: Employee Assistance Program (EAP) with counseling

services, access to employee discounts and local/national benefit programs

Application Instructions:

To apply, please follow the link below and submit the following application materials:

Resume/CV

Cover Letter addressing the desired qualifications and how your

experiences contribute to the academic excellence and inclusive community at Champlain College.

The College seeks candidates who can enhance its mission through their work, life experiences, service, teaching, or research. Please include specific examples of how you would contribute to these efforts in your Cover Letter.

To streamline our hiring process and ensure fa

Champlain College

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Access Services Coordinator