Full job description

Job Summary

We are seeking an energetic and detail-oriented Front Desk Receptionist to be the welcoming face of our family owned organization. In this vital role, you will perform clerical and administrative functions as well as front desk operations, to ensure smooth office management. Your positive attitude and organizational skills will help create a professional and friendly environment for visitors, clients, and staff alike. This paid position offers an exciting opportunity to drive company success while supporting daily business functions.

Responsibilities:

Open and Lock front doors at start of the day and at the end of the day

Greet visitors and clients warmly, ensuring a positive first impression for everyone entering the office

Manage multi-line phone systems to answer inquiries, route calls efficiently, and provide excellent customer support

Take customer payments and give receipt, when applicable

Process daily download each day, including process renewals, endorsements, late pays, cancellations, claims, etc. accurately

Open mail and stamp all incoming items

Processing end of day mail, stamping, and any UPS items

take deposits to bank

Update Commercial Lines Excel spreadsheets as needed

Update Phone list when needed

Pull Commercials files in the beginning of each month and distribute.

Proficiency with computer literacy including Microsoft Office Suite (Word, Excel, Outlook)

Experience handling multi-line phone systems with professional phone etiquette

Familiarity with office tasks such as filing, data entry, and phones

Process daily download each day, including process renewals, endorsements, late pays, cancellations, claims, etc. accurately

Data Entry of inbound information into software

Notify CSR if there are any increases in premiums of 15%- this is located on download

Process, scan and route Personal Lines policies to file

Verify policy information, scan, route and update activity

Help process new business quotes and rewrites as needed

Confirm Applied is updated with application, Dec page, CSR's information, billing information, insured's information and confirm all is correct and complete

Notify appropriate CSR if any information is not correct or complete. Make appropriate corrections or additions

Save Dec pages from prior year to history on computer and update all computer screens as needed

Create billing for policies

All endorsements must be processed and scanned within 5 business days of receipt from CSR

Send all appropriate attached documents for processing to the insured.

Process endorsement changes

Prepare letter to mail with policy as needed

Enter Activities as prompted by mail and/or daily download

Email any download policy increase information to the appropriate CSR

Notify CSR of any items that require their attention and action

Notify CSR's of any policy discrepancies

Late-payment notifications to insured and follow-up, documentation

Correspondence with insured regarding payroll for workers compensation

Process MVR's as needed

Make sure all copiers are filled with paper on a daily basis

Fax are distributed to CSR and told if any Errors occur.

Notify office manager if supplies are needed

Decorate the front window on a monthly basis

Perform other office tasks and duties assigned by Management.

Qualifications: Previous experience in office administration or other related fields

Please note this list is not exhaustive and only includes the most common examples. Downtown Scranton parking is included.

Ability to prioritize and multitask

Excellent written and verbal communication skills

Strong attention to detail

Strong organizational skills

Join us to be part of a dynamic team where your organizational talents and customer service skills make a real difference every day!

Pay: $35,000.00 per year

Benefits:

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Retirement plan

Work Location: In person

Chamberlin&Reinheimer Insurance

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