Job Title: Brand Representative (Brand Rep)

Reports To: Brand Rep Manager

Interacts With: Director of Sales, Artist and Piercer Leads

Summary:

The Brand Representative interfaces with clients by greeting, scheduling, processing payments, and maintaining the work area while performing essential duties.

Essential Duties and Responsibilities:

Verify clients' documentation and provide required paperwork to initiate appointments.

Engage, educate, and build rapport with customers to create an exceptional experience.

Manage incoming emails, social media messages, and internal communications related to the studio.

Schedule appointments for body art services.

Process and record payments accurately.

Answer client inquiries regarding services and procedures.

Promote and sell services, retail products, and gift certificates.

Maintain cleanliness and organization of reception, retail areas, and overall studio.

Perform daily opening and closing responsibilities to ensure studio upkeep.

Complete assigned daily cleaning and organizational tasks.

Represent the brand at promotional events and marketing initiatives.

Manage studio supply requests and inventory needs for artists.

Other duties as assigned.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Interaction & Service:

Build positive relationships with customers.

Address and resolve customer concerns professionally.

Respond promptly to inquiries and requests.

Sales & Promotion:

Actively promote studio services and retail products.

Upsell products and gift certificates effectively.

Communication:

Exhibit strong verbal and written communication skills.

Listen actively and respond appropriately.

Participate in team meetings and discussions.

Problem-Solving & Adaptability:

Identify and resolve issues efficiently.

Work well in a dynamic, fast-paced environment.

Adjust to changing priorities and unexpected challenges.

Teamwork & Leadership:

Collaborate with team members and contribute to a positive workplace culture.

Accept and provide constructive feedback.

Support organizational goals and initiatives.

Technical & Organizational Skills:

Proficient in Microsoft Office and internet applications.

Manage scheduling and transaction software efficiently.

Maintain accurate records and workflow processes.

Qualifications:

To perform this job successfully, an individual must meet the following qualifications:

Education & Experience:

High school diploma or GED required.

One to three months of related experience/training, or an equivalent combination of education and experience.

Language & Math Skills:

Ability to read and interpret operational documents.

Capable of writing reports and professional correspondence.

Strong verbal communication for client interactions.

Basic math skills, including percentages, proportions, and basic geometry.

Computer Skills:

Knowledge of Microsoft Office (Word, Excel).

Ability to navigate email and internet applications.

Certificates & Licenses:

Must complete and pass El Paso County Bloodborne Pathogen Training.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Exposure to mechanical parts, airborne particles, and chemicals.

Occasionally required to work in high or precarious places.

The work environment may be loud.

Physical Demands:

Regularly required to stand, walk, reach, kneel, and crouch.

Must be able to lift andmove up to 25 lbs.

Specific vision abilities required: close vision, distance vision, depth perception, and ability to adjust focus.

This role is ideal for individuals passionate about customer service, sales, and creating a welcoming studio environment.

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