GENERAL SUMMARY:

The Administrative Assistant is responsible for setting the stage for excellent customer service for the student and/or parent and general correspondence and supply management of the Office of Financial Assistance.

Included in the duties are customer greeting (first point of personal contact for students and parents), answering emails to the general inbox for the office, managing incoming calls and faxes, office supply management, paper and electronic filing.

PRIMARY DUTIES AND RESPONSIBILITIES:

35% Answering general financial aid questions via phone and email or properly distributing phone or email questions to other financial aid personnel for response.

15% Filing of student documents, creating files

15% Greeting incoming students and parents

05% Receiving and managing faxes

10% Electronically filing and indexing financial assistance documents

10% Reports, student record management.

05% Daily mail pick up & distribution.

Mailings to students

05% Managing Office Supplies

Perform other duties as assigned.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

High school diploma or equivalent required. Some college preferred. Candidate should have excellent customer service, organizational, communication, and computer skills.

Excellent Microsoft Word, Excel, and Publisher required.

PHYSICAL REQUIREMENTS:

Occasional lifting of 25 pounds or more; occasional across campus walking; long periods of sitting.

Must be able to speak in a clear manner.

OTHER SKILLS AND ABILITIES:

Candidate should be able to operate office equipment including faxes, printers, and copiers.

Candidate should have professional demeanor and appearance, self-initiative, and be willing to work as a team player.

OTHER INFORMATION AND ATTRIBUTES:

Position may require occasional evening or weekend work.

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CMU Employees provide collegial, collaborative contributions to their areas and the University as a whole. They should stimulate a harmonious, productive and inviting work environment that is customer service oriented. Each must maintain a commitment to the mission and purposes of CMU. Central Methodist University is an Equal Opportunity Employer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities associated with it.

CMU management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

CENTRAL METHODIST UNIVERSITY

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