Job Summary

The bilingual receptionist is the first person everyone sees as they enter our Cristo Rey Campus. Every partron, employee or volunteer should be greeted kindly upon entrance and directed to the correct department. The bilingual receptionist will handle and transfer all incoming calls, schedule appointments and present a positive and friendly attitude toward all people entering Cristo Rey.

Key Responsibilities

Greet and appropriately screen all persons entering Cristo Rey campus and direct people to the appropriate offices

Complete paperwork for clients, log visits in software

Accept donations and explain policies on acceptable donations; write receipts and deliver cash donations to Finance immediately

Answer the telephones and transfer calls as necessary

Schedule appointments

Ensure volunteers, community service workers, and visitors sign in and out

Responsible for all opening and closing procedures, including unlocking and locking the building at the appropriate times

Responsible for accurate use of panic button and associated procedures

Maintain confidentialty and confidential records

Other duties as assigned

Qualifications

Education - High School Diploma or equivalent;

Experience -

Prefer 1 year of previous receptionist experience in a busy office setting

Bilingual - English and Spanish

Microsoft Word and Excel experience preferred

Accurate and detail oriented

Motivated self-starter, willing to pitch in and help in departments needing help

Excellent communition skills and a high level of integrity

Strong organizational skills

Personal Attributes Anticipated

Mission-Driven: Demonstrates a deep committment to the mission and values of Catholic Charities of Ingham, Eaton and Clinton Counties, and incorporates them into daily work

Collaborative Team Player: Thrives in a team environment, contributing positively and working effectively with others to achieve shared goals

Solution-Oriented Problem Solver: Proactively identifies challenges and develops practical, innovative solutions to achieve them

Culturally Sensitive: Demonstrates awareness and respect for the cultural diversity of both colleagues and clients, fostering an inclusive and supportive environment

Integrity: Upholds strong moral character, consistently doing what is right, and responsibly using time and resources to serve the organization's misssion

Work Environment & Physical Demands

This is an on-site position and is not eligible for remote work

Attendance at occasional meetings or events outside regular work hours may be required

Physical requirements include frequent use of hands for handling objects, tools, or controls; talking, bending, squatting, twisting, climbing, kneeling, reaching, and occasional lifting or carrying up to 30 pounds

Vision requirements include close-up work, distance vision, and the ability to adjust focus

The workplace involves varying degrees of occasional loud noise on busier days

Reasonable accommodations will be made to enable individuals with disabilities to perform essential job functions

Catholic Charities of Eaton, Ingham and Clinton Counties

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