Hungry, humble and smart? If you have these qualities, we want you on the team.

Job Summary:

Reporting to the IT Manager, the IT Support Technician is primarily responsible for supporting employee hardware, software, and access issues. This position also provides technical assistance and support related to computer equipment, internal systems, or software by responding to tickets, identifying problems, and determining solutions, and escalating more complex problems when necessary. This position focuses on delivering solutions in a timely manner and executing great customer service principles.

This position is part-time and located in Rochester, NY.

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Continually ensures employees' hardware is properly configured and maintained.

Performs application updates on end user machines to assist in meeting company-wide cybersecurity and compliance goals.

Assists the systems administrator with upgrades to computers and other hardware to ensure systems are operating correctly.

Performs maintenance and repairs to computers and other hardware to ensure systems are operating correctly.

Communicates negative trends and patterns of network or system performance to be addressed by the systems administrator.

Assists the systems administrator in the implementation of new employee hardware and systems.

Provides technical assistance and support for tickets and issues related to computer equipment, internal systems, or software.

Responds to tickets either in person, via email, or via office phone.

Schedules and performs in-person service appointments with employees, at the office, to perform necessary physical maintenance on end user equipment.

Maintains daily performance of employee computer systems.

Trains new hires and employees on accessing CaterTrax computer systems.

Maintains service levels in accordance with objectives set by management.

Troubleshoots and solves issues with hardware, networking, printers, phones, or other office equipment.

Performs password resets in a variety of systems for employees upon request.

Completes workstation set ups as needed. Ensures proper installation of hardware, cabling, peripherals, and software.

Receives shipments of company equipment, inspects for damage, and installs where applicable, in coordination with the systems administrator.

Cleans computers, peripherals, and other equipment as needed.

Remains current on technologies as they pertain to office systems. Provides suggestions for improvements to management.

Performs other duties as assigned.

SKILLS AND COMPETENCY REQUIREMENTS:

Experience installing, configuring and troubleshooting Microsoft Office products

Experience with Windows. Experience with Linux not required but is a plus.

Experience with AI is not required but is a plus.

Excellent analytical and proven troubleshooting skills

Excellent organizational and follow-up skills

Strong customer service skills

Ability to work independently and multi-task in a fast-paced dynamic environment

Familiarity with various internet browsers (Chromium-based, Firefox).

Familiarity with core concepts such as Operating Systems, file structures, hardware components, and peripherals.

Knowledge of Windows required.

Knowledge of Linux preferred.

Knowledge of Mac OS preferred.

EDUCATION:

High School Diploma or GED required. Associate's degree or higher preferred.

EXPERIENCE:

At least 6 months of related work experience.

This position is part-time, and the hourly compensation is $19 - $23 per hour, based on experience.

Worker Type:

Regular

Number of Openings Available:

Be part of something big. Apply to join our team today

CaterTrax is an industry leading catering management software company that was built by caterers for caterers. Primarily serving the non-commercial foodservice industry, CaterTrax provides flexible solutions to multi-unit contractors across the United States and Canada, streamlining enterprise management for the largest managed hospitality providers in the country. Affectionately referred to as TRAXERS, over 7,500 operators, across multiple lines of business, use CaterTrax's TRAX Platform to manage their business. Read their stories here (https://catertrax.com/why-catertrax/traxers/) .

CaterTrax is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.

CaterTrax is part of a CSI Group of Companies

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IT Support Technician