This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13286911

Key responsibilities:

Lead, coach, and develop a team of three Customer Support

Representatives while supporting hiring, training, and performance management

Build and maintain strong relationships with key customers and

internal partners, serving as the first point of escalation for complex service issues

Oversee end-to-end order management from receipt through delivery,

coordinating with Manufacturing, Supply Chain, Logistics, and Sales to resolve issues and delays

Provide hands-on customer support, including order processing,

inquiries, and issue resolution within an assigned territory

Own daily customer service operations, workflow, customer records,

pricing, and documentation in compliance with company policies and quality standards

Drive continuous improvement initiatives to enhance efficiency,

reliability, quality, cost control, and regulatory compliance

THE QUALIFICATIONS

The ideal candidate is a collaborative team player with strong interpersonal and customer service skills.

Your credentials ideally include:

Bachelor\'s degree

4-5 years of customer support experience, including team leadership

Experience in a manufacturing, chemical, process, or logistics

environment preferred

Strong communication, problem-solving, and customer service skills

Proven ability to lead in a fast-paced, collaborative environment

THE COMPANY

Carus is a highly respected, family-owned company with deep roots in Illinois Starved Rock Country. We develop and manufacture products that clean the air, water and soil, and we are always exploring new opportunities and initiatives to expand our reach.

For over 100 years, Carus has been the employer of choice in the greater LaSalle-Peru area. Through several local outreach initiatives, we actively support our local community and STEM education.

Its an exciting time to join the Carus team.

The LaSalle manufacturing facility has an exciting new project that

will enhance our capabilities.

The Belmont location has just expanded to include a dedicated

on-site logistics group.

The Peru business headquarters recently completed a full office

renovation.

We have a new strategy to accelerate growth and are executing at a

high level.

We are rooted in history but focused on the future!

THE PERKS

Employees enjoy incredible work life balance and exceptional benefits.

Flexible hours and work-from-home Fridays.

Generous PTO and 11 paid holidays.

Medical, dental, vision and 401(k) plans as well as company-paid

basic life insurance.

Tuition reimbursement program for employees and their dependents.

Employee engagement, company-sponsored volunteer opportunities and

STEM education initiatives.

Carus is an Equal Opportunity Employer Disability/Veteran

Carus LLC

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