PRINCIPAL ACCOUNTABILITY

The Manager of Reference and Transfusion (MRT) is responsible for participating in and directing all activities within Reference and Transfusion (RandT) Services, ensuring that daily operations in the RandT laboratories adhere to all established guidelines, deliver excellent service, and meet the needs of all departmental customers. This includes overseeing the overall operations and services associated with assigned departmental duties, ensuring work is performed within the appropriate scope of complexity as defined by accrediting agencies.

The MRT helps maintain compliance with regulatory and accrediting standards through established policies, processes, protocols, and procedures, and participates in the education and training of students and employees, including maintaining training and competency evaluation programs. Additionally, the MRT is involved in critical document review and approval processes, error management, and process improvement initiatives, while also providing leadership in department scheduling, counseling and resolution, technical guidance, goal setting, and performance evaluations. This position further includes participation in vendor and supplier qualification processes.

The MRT exemplifies and champions Carter BloodCare (CBC) Core Values and Code of Conduct

, and adheres to CBC policies and applicable Standard Operating Procedures (SOPs). To support ongoing development and organizational goals, the MRT is required to attend meetings and training sessions, as assigned.

The MRT maintains active, current professional licensure and/or certifications as required by role-specific regulations and organizational requirements.

Periodic travel between assigned work areas to support other locations/projects at other CBC service areas may be required.

Exempt employees are expected to maintain availability beyond standard business hours when business needs arise.

Regular full-time attendance is required during normal working hours.

EDUCATION

Bachelors, Masters or Doctoral Degree in Medical Technology, Medical Laboratory Science, Clinical Laboratory Science, Chemical, Physical or Biological Science from an accredited institution, as outlined in

42 CFR 493.1489(b)

Medical Laboratory Scientist (MLS) Board Certification: MLS(ASCP), BB(ASCP), MLS(AMT), or equivalent Board Certification and participates in the CME program, if applicable and required by accrediting agency

Specialist in Blood Banking, SBB(ASCP) Board Certification, preferred

EXPERIENCE

Minimum of 7 years of immunohematology laboratory experience

Minimum of 5 years of supervisory experience

Minimum of 2 years of molecular testing experience, preferred

Minimum of 1 year of flow cytometry and/or HLA experience, preferred

Minimum of 4 years of immunohematology reference laboratory experience, preferred

SKILLS AND KNOWLEDGE

Maintains strong working knowledge of blood banking policies, procedures, and applicable accrediting and regulatory requirements

Applies critical thinking and problem-solving skills to analyze complex situations, identify solutions, and provide clear guidance to internal and external customers, including appropriate documentation of issues and resolutions

Communicates effectively, both verbally and in writing, with diverse audiences, ensuring information is conveyed clearly, accurately, and professionally

Demonstrates strong interpersonal and customer service skills, building effective relationships that promote trust, collaboration, and positive outcomes

Understands, interprets, and applies verbal and written instructions, guidelines, and technical information in a consistent and accurate manner

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CARTER BLOODCARE

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Manager of Reference and Transfusion