Description

BENEFITS

Medical

Dental

Vision

HSA

Wellness Program

Basic Life and AD&D

Short and Long Term Disability

Employee Assistance Program

401K Plan

401K Plan Matching

Vacation Accrual

7 Holidays

Essential Duties

Operates safely and compliance with all established HSSE policies and procedures

Develop strong relationships with customers, answer questions while researching and resolving issues

Track and trace cargo and provide necessary information to customers

Inform customers of applicable policies, requirements, schedule updates and regulations related to shipment

Edit contact information in database, create, run and audit various reports for internal and external customers

Build positive, collaborative relationships with internal employees and departments

Perform accurate and efficient data entry/keyboarding/typing skills

Assist with administrative duties relating to customer service

Report on service issues and such as delayed or missing freight

create and update standard operating procedures

works with cross-functional team members to provide quotes and billing corrections/inquiries in a timely manner

Other duties as assigned

Qualifications

Associates Degree in Logistics, Supply Chain Management, or a related field is preferred

High School Diploma, or equivalent is required

Two to three years' experience in transportation industry customer service required

Knowledge, Skills, and Abilities

Follows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time or communicates alternate plans

Excellent written, verbal and listening communication skills

Strong customer service with a high level of attention to detail and accuracy

Proficient in MS Office applications, including MS Word, Outlook, and Excel

Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities

Possess excellent communication skills, verbal, written, and listening skills

Must have excellent time management skills

Excellent organizational skills, including the ability to work with other departments and organizations and habel multiple projects concurrently

Working knowledge of mathematical applications

Must have knowledge of internet and search sites

Working Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and other office related devices. The job is performed under minimal temperature variations and in a generally hazard free environment.

Reasonable Accommodations

Carlile will make a reasonable accommodation(s) wherever necessary for all employees or applicants with disabilities, provided the individual is otherwise qualified to safely perform the essential duties and assignments connected with the job and provided that any accommodations made do not impose an undue hardship on Carlile.

General Information

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

This job description is not an employment agreement or contract, implied or otherwise, other than an "at will" relationship. I hereby certify that I understand and meet the aforementioned requirements and statements as outlined.

Please sign below indicating that you have read the above information and understand the contents of this job description.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Carlile Transportation

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