This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13715132

Night Support Services Manager

Job Classification: Exempt, Full-time

Work Schedule: As negotiated in employment letter

Reporting Relationship: Director Adult Services

Primary Accountabilities

The Support Services Manager provides oversight of an assigned residential home serving individuals with intellectual and developmental disabilities (IDD). This position supervises Residential Services Assistants and Direct Support Professionals (DSPs) and ensures appropriate staffing coverage, operational compliance, and effective implementation of individual quality of life plans. The Services Support Manager supports individuals in building independence in daily living, community participation, and personal development while ensuring services align with organizational policies, regulatory requirements, and the mission of the organization.

Major Duties:

Program Oversight

Ensure all services are delivered in alignment with person-centered

support plans and Kansas Home Community Based Services (HCBS) waiver requirements.

Oversee daily operations of the assigned home to ensure quality

services and compliance with state and federal regulations.

Maintain compliance with KDADS regulations, Final Rule, licensing

standards, and agency policies.

Ensure timely and accurate completion of required reports, incident

documentation, and follow-ups.

Monitor implementation of individual person-centered support plans,

behavior supports, and documentation requirements.

Lead quality assurance efforts and implement corrective action plans

as needed.

Conduct routine audits of documentation, service delivery, and home

environments.

Serve as liaison during regulatory surveys and program reviews.

Individual Supports

Support individuals in developing independence through building

skills in activities of daily living, monthly calendar, personal care, and community participation.

Implement behavior support strategies and teaching techniques.

Monitor health, safety, hygiene, and dietary needs and administer

medications if certified.

Staff Supervision & Coverage

Must be available for on-call responsibilities 24 hours per day,

including evenings, weekends, and holidays on a rotating or assigned basis.

Respond promptly to emergencies, incidents, and staffing needs.

Supervise Residential Services Assistant, Lead Staff, and Direct

Support Professionals through hiring, training, scheduling, coaching, and performance evaluation. Provide corrective action and performance management when necessary.

Ensure 24/7 staff coverage in all homes; assist with shift coverage

as needed.

Responsible for managing call-ins for the day shift, including

receiving notifications, documenting absences, and coordinating coverage to ensure appropriate staffing levels are maintained.

Participate in on-call rotation and respond to emergencies or

program needs.

Maintain and review staff timecards for accuracy and compliance with

payroll policies.

Review, approve, or deny employee leave requests based on

operational needs.

Assist with recruitment, hiring, and ongoing staff training.

Perform other duties as assigned.

Operations, Administration, and Communication

Manage household and individual financial accounts according to

agency procedures.

Monitor household supplies, maintenance needs, and operational

expenses.

Facilitate team meetings, staff meetings, training, attend MFEI,

MCO, PCSP.

Serve as a liaison between staff, families, external providers, and

agency leadership.

Communicate policy updates, expectations, and service changes

clearly.

Participate in agency committee, training initiatives, and other

duties as assigned.

Qualifications

Associates degree in human services, Psychology, Social Work, Special Education, Rehabilitation, Sociology, Business, or related field; or equivalent experience.

Experience supporting individuals with intellectual and developmental disabilities preferred.

Prior experience working in a supervisory or administrative position

Ability to maintain confidentiality

Strong organizational, leadership, and communication skills.

Valid Kansas drivers license and proof of insurance.

Must pass background checks by agency procedures.

Ability to read, write, and speak fluent English.

Capper Foundation

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Night Support Services Manager