This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7411271

Position Summary

Were looking for a detail-oriented and customer-focused Customer Service Representative I to manage the full B2B sales order lifecyclefrom order intake to fulfillment. This role is the heartbeat of our sales operations, ensuring smooth communication across departments and top-notch service to our customers.

Youll be responsible for processing new orders, managing quotes, tracking shipments, handling returns, and supporting external sales teams.\ If you\'re organized, tech-savvy, and passionate about customer service, we want to hear from you!

\ Responsibilities\ \ Order & Quotation Management

Process quotes and sales orders using CRM and ERP (Oracle) systems

Review purchase orders for pricing, terms, and delivery accuracy

Track order progress and proactively communicate updates

Returns & Replacements

Issue return authorizations and process credit or replacement orders

Ensure approvals are obtained and customer expectations are managed

Customer Support & Relationship Management

Respond to customer inquiries via phone and email

Provide order status updates, suggest product solutions, and resolve

issues

Build strong customer relationships through clear, timely

communication

CRM & Data Entry

Maintain accurate records of customer information, opportunities,

and interactions

Update CRM with quote status, communications, and follow-ups

Cross-Functional Collaboration

Coordinate with operations, engineering, production control, and

account management teams to ensure accurate and timely order fulfillment

Documentation

Organize and file all sales-related documents in accordance with

company standards

Regular & Reliable Attendance

Consistent physical presence is required to effectively perform the

job duties necessary for the role, such as immediate availability for customer interactions or team collaboration

Employees must be physically onsite to perform the essential

functions of their jobs whenever they are scheduled to work

Additional Responsibilities

Log and manage customer complaints

Maintain regular, reliable onsite attendance

Uphold company policies, ethics, and EH&S standards

Perform other duties as assigned

This position may include part-time marketing responsibilities as

needed

Canyon AeroConnect

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