Coordinates, manages, and oversees the activities and operations of the Office's information systems to include Computer Aided Dispatching (CAD), Jail Management Systems (JMS), Records Management Systems (RMS), and Mobile Data Computers (MDC). Investigates and resolves users' computer software and hardware problems. Provides technical support, system maintenance, and network assistance. Performs data and quality control maintenance. Trains and directs users on the system. Coordinates services and activities with other departments, divisions, and outside agencies. Is responsible for network management. Is available for after-hours emergency calls.

Essential Duties and Responsibilites

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Oversee and manages the department's information systems. Configures and maintains the operating systems, hardware, and software.

Provides first level support to department's system users. Configure user access and profiles. Troubleshoots user problems. Coordinates user training on system.

Develops, implements, and monitors information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.

Performs regular and preventive maintenance on department PCs. Evaluates, repairs, and troubleshoots hardware and software problems.

Coordinates with other divisions on matters concerning equipment needs, user training, and computer maintenance.

Manages computer operation scheduling, backup, storage and retrieval functions.

Sets up and maintains department's PC's and peripherals. Upgrades hardware and software.

Develop and recommend plans for system development and operations, hardware, and software purchases.

Identifies opportunities for improving information systems, methods, and procedures. Recommends and develops improvements to existing computer systems, applications, and hardware.

Acts as a liaison for system users with vendors of various software and hardware products.

Ensure compliance with Criminal Justice information Services (CJIS) Security Policy.

Support Security camera systems.

Performs related work as required.

Minimum Qualifications

Required Education and Experience

Associate'sdegree from an accredited college or university in Computer Science or a related field

Three (3) to five (5) years of experience

Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities

Required Licenses or Certifications

Class C driver's license

Microsoft Technology Associate Certification

Competencies for Successful Performance of Job Duties

Knowledge of:

English grammar, spelling, and punctuation

Modern office procedures, methods, and computer equipment

Principles and practices of budget preparation and administration

Advanced principles and techniques of complex computer operations, platforms, and networks

Pertinent Federal, State, and local laws, codes, and regulations

Appropriate computer equipment and available software packages

System software, hardware and network installation and maintenance

Microsoft 365 and cloud storage

CJIS Security Policy

Skill in:

Interpersonal skills necessary to develop and maintain effective and appropriate working relationships

Performing a variety of duties, often changing from one task to another of a different nature

Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios

Communication, both oral and written

Troubleshooting

Ability to:

Meet schedules and deadlines of the work

Work independently with minimal supervision

Understand and carry out oral and written directions

Work in detention or secure law enforcement environments

Maintain confidentiality of sensitive law enforcement information

Accurately organize and maintain paper documents and electronic files

Maintain the confidentiality of information and professional boundaries

Convey technical information to users.

Perform physical maintenance on PCs and upgrade PCs

Develop, implement, and administer goals, objectives, and procedures for providing effective and efficient information technology services

Develop clear and concise documentation and procedures

Interpret and apply Federal, State, and local policies, procedures, laws and regulations

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.

Campbell County

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