Job Title -

IT Associate System

Engineer

Location -

Columbus, Ohio

Rewards of Working at Caddell -Paid vacations, company-paid holidays, company-funded medical insurance. Company joint funding of dental and vision insurance, life and disability plans to full-time employees, 401k match, gym membership reimbursement, and use of company condominiums

What You Will Do

Primary Administrator for Helpdesk System and Ticket creation, prioritization, and assignment for home office and job sites.

PC and smart phone setup and deployment; p

erform technical and operational support to users of desktop computers, laptops, and cell phones either by telephone or on-site for hardware and software packages

Provide user support for Microsoft Office software, printer, multifunction scanner, Audio / Visual technology support, and the following web/video conference systems: Cisco Webex, Zoom, and Microsoft Teams.

User creation and deletion.

Manage IT Inventory, Invoicing, and IT asset procurement.

Perform software license management, renewal, notification, and invoicing.

Install, repair, and troubleshoot minor issues with hardware, software, and peripheral equipment.

Perform

periodic

performance

reporting

support

capacity

planning.

Research

and

recommend

innovative,

and

where

possible,

improved

usage

technology

for

company

initiatives.

Report cyber security incidents to management and IT staff.

Performs additional duties per supervisor's direction.

Full time, office setting.

15-20% travel to project sites.

Occasional after-hours coverage may be required for technical support. Ability to lift 50 or more pounds, crawling, kneeling, and crouching.

Work near other people, but have a few feet of space separating self from others.

Reports directly to Director of Information Technology.

What We Expect

Accountability is part of The Caddell Way and our employees share in a strong work ethic and positive team environment.

Knowledge, Skills, and Abilities

Customer-service focus.

Strong analytical and problem-solving skills.

The ability to communicate technical information in an accessible manner to non-technical employees.

Hands on computer hardware experience, ability to multitask and prioritize.

Ability to handle stressful working situations.

Good written and verbal communication skills are necessary.

Basic knowledge of computer software (installation and troubleshooting).

Working Knowledge of Office 365 Admin is a plus

Working knowledge of MS Office (Word, Excel, and PowerPoint) required. Organizational

and excellent Customer Service Skills are a must.

Education / Experience -

Minimum Associates degree or 2 years of IT experience troubleshooting hardware / software.

Caddell Construction Co. (DE), LLC

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