This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/7339814

As Customer Care andSales Advisor,youllbe the supportivevoiceand solutions partner for our customers. Whetherassistingwith billing questions, scheduling service, or guiding product changes,youllbuild trust by listening empathetically and responding clearly. As you grow in the role,youllhandle more complex situationsresolving issues,retainingcustomers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, anddemonstratingthe value of staying withSparklight. Every interaction countsfor both the customer and the company.

Key Responsibilities

Learn and apply Retention Sales and Customer Care concepts,

procedures, and methodologies.

Perform entry-level sales and support tasks within a designated

region or business area.

Respond to inbound customer inquiries via phone or ticketing

systems, providing personalized and thoughtful communication.

Actively listen and ask questions to understand customer needs,

showing empathy and respect.

Handle a variety of customer-facing duties, including:

Addressing requests to disconnect or remove services

Providing billing and pricing information

Resolving standard issues remotely or educating customers on

resolution steps

Scheduling service appointments when remote resolutionisntpossible

Arranging product returns or exchanges

Managing add/change/deleterequests in hosted platforms

Use effective telephone-based selling skills to:

Buildrapportandidentifycustomer issues

Offer creative solutions and explain product/service benefits

Negotiate householdspendand upselladditionalservices

Accurately and efficiently input orders

Meet or exceed weekly and monthly sales activity goals.

Follow company-approved scripts to ensure consistent communication.

Assistwith specialprojects asassigned.

CABLE ONE (PRESCOTT)

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