Logistics Manager

Business Development Elmhurst, IL

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Description

Job Summary:

We are seeking a highly organized and results-driven Logistics Manager to oversee service inventory operations in the United States, Canada, and Puerto Rico about 450 service technicians and 125 forward stocking locations. The role involves managing the Logistics Analysts team to ensure timely availability of service parts, while optimizing costs and maintaining high service standards.

T his team member will be responsible for managing all service inventory, ensuring that stock levels meet fill rate targets for Burroughs-owned, customer-consigned, and customer-owned inventory. Responsible for ensuring that all physical inventory and audit procedures are followed. Responsible for all inventory within assigned territory averaging about 450 technicians and 125 storage locations.

Essential Functions/Key Responsibilities:

Inventory Management

Monitor stock levels to ensure optimal inventory availability to prevent overstock or stockouts

Implement inventory control systems including Just-In-Time(JIT) and automated replenishment processes

Conduct regular audits to maintain inventory accuracy across all locations

Logistics Operations

Plan and coordinate transportation, warehousing, and distribution strategies to streamline supply chain.

Optimize service inventory and reverse logistics using Netsuite, Baxter, and Oracle Field Services for cost efficiency and SLA attainment.

Collaborate with suppliers, carriers, and internal teams to ensure seamless inventory flow.

Data Analysis & Reporting

Analyze customer service and inventory metrics to improve customer experience, reduce inventory balances, and/or reduce expenses.

Work with Field Service Managers to deliver action plans to improve inventory performance metrics.

Prepar performance metrics to internal and external stakeholders.

Team Leadership:

Supervise logistics analysts, providing training and development opportunities

Ensure compliance with safety regulations, company policies, and industry standards

Other related tasks as assigned.

Knowledge, Skills and Abilities:

Oracle, SAS, Netsuite or other major inventory modules preferred

Basic Accounting/auditing background preferred

LEAN or Six Sigma experience is a plus

Problem Solving/Analysis

Team centered/work well with co-workers to resolve issues and problems

Customer Service focus

Strong communication skills (verbal and written)

Self motivated and able to work independently

Leadership

Attention to detail

Thoroughness

Education and Experience:

Bachelor's degree in Logistics, Supply Chain Management, or Business preferred

Proven experience in logistics management with a focus on inventory control

Proficiency in logistics software (ERP systems) and data analysis tools

Fundamental knowledge of accounting and inventory transactions.

Standard Microsoft applications, including Windows, Outlook, Excel, and Word preferred

Burroughs

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