The Customer Service Rep (CSR) plays a key role in supporting customer satisfaction within a fast-paced food manufacturing environment. This position is responsible for managing customer accounts, processing orders, and ensuring accurate and timely communication using Microsoft Dynamics 365 Business Central. The ideal candidate is detail-oriented, organized, and experienced in ERP systems and order management.

Key Responsivities:

Act as the primary point of contact for customer inquiries, orders, and issue resolution

Enter, process, and track customer orders using Microsoft Dynamics 365 Business Central

Coordinate with production, warehouse, and logistics teams to ensure accurate and timely order fulfillment

Communicate product availability, lead times, and delivery updates to customers

Manage order changes, returns, and customer complaints in a professional manner

Maintain accurate customer records, pricing, and order history in the ERP system

Monitor inventory levels and assist with demand planning and forecasting

Ensure compliance with company policies and food safety standards (GMP, HACCP, FDA guidelines)

Support internal teams by providing customer insights and order data

Qualifications:

High School Diploma or GED (Associate or Bachelor's Degree preferred)

2+ years of customer service experience, preferably in food manufacturing or CPG

Experience with Microsoft Dynamics 365 business Central or similar ERP systems

Strong understanding of order processing and inventory management

Excellent communications, organizational, and problem-solving skills

Proficiency in Microsoft Office (Excel, Outlook, Word)

Ability to multitask and work in a deadline-driven environment

Preferred Skills:

Experience working cross-functionally with production and supply chain teams

Strong attention to detail and accuracy

Ability to adapt to changing priorities

Benefits:

Paid sick time

Paid vacation

Comprehensive health benefits (medical, dental, vision)

401(k) retirement plan with company participation

Working Conditions:

Office setting within a food manufacturing facility

Regular interaction with production and warehouse teams

Standard business hours with potential overtime based on business needs

8am-4:30pm (unpaid lunch of half hour)

Buona Vita, Inc.

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