Medical Office Administrative Assistant

Job Details

Job Location

Williamsville - New York

Salary Range

$19.97 - $23.96 Hourly

Description

Buffalo Hearing & Speech Center is seeking a full time Medical Office Administrative Assistant to provide administrative support & customer service in our busy Audiology & Speech clinic in Williamsville with generous time off and other benefits. Previous medical insurance & billing experience preferred.

This position will be primarily located at our Williamsville location and will be trained to cover and travel as needed at our Niagara Falls, Buffalo, and West Seneca offices. Must have a valid drivers license and own transportation available as may travel to other sites. This position is scheduled for 40 hours a week: Mondays & Wednesdays: 8am - 3:30pm, Tuesdays & Thursdays: 8am - 6pm, Fridays 8am - 3pm.

Essential Functions:

Greeting patients: welcoming patients and their families in a friendly and professional manner

Answering phones: handling incoming calls, providing information, and directing calls to the appropriate staff

Addressing patient inquiries: answering questions, addressing concerns, and providing clarification on procedures

Patient check-in and check-out: Verifying patient information, collecting payments, and ensuring a smooth flow of patients through the office

Appointment Scheduling and Management through Electronic Health Information System

Assisting with insurance verification in various databases, processing payment, and managing patient accounts

Performing general office tasks to maintain organization and efficiency

Acting as a liaison between patients, doctors, and other staff internally and externally, relaying information and ensuring smooth communication

Monitor and ensure safe and orderly patient waiting area

Assist with receiving and shipping of hearing aids and related equipment

Other important Functions:

Protecting patient privacy and ensuring compliance with regulations for HIPAA, DOH, Medicaid, and Medicare

Being aware of emergency procedures and assisting with patient care during emergencies

Continuous learning and process improvement

May be trained to specialize in certain clinic functions such as handling patient calls for scheduling speech-language evaluations and therapy or other specialized areas.

Skills:

Knowledge of Microsoft Office, proficient use of excel

Strong organizational skills

Ability to coordinate and oversee a busy office

Ability to multitask

Strong attention to detail

Excellent customer service

Education: Minimum of a high school diploma or GED

Experience: 2 years' experience with customer service. Prior medical office experience preferred.

Physical Requirements:

Physical actions may include, but are not limited to; bending, kneeling, standing, squatting, reaching, printing, crawling, and running.

Vision, speech, tactical and hearing senses adequate to perform job requirements.

Buffalo Hearing & Speech Center

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