Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

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Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

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Check to ensure that appropriate changes were made to resolve customers' problems.

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Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

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Determine charges for services requested, collect deposits or payments, or arrange for billing.

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Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

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Refer unresolved customer grievances to designated departments for further investigation.

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Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

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Review insurance policy terms to determine whether a particular loss is covered by insurance.

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Solicit sales of new or additional services or products.

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Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.

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Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

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Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

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BUCKLAND GLOBAL TRADE SERVICES INC

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Customer Service Representative