Summary: Manage targeted customer accounts and exercise significant discretion and independent judgement to make tactical and strategic decisions regarding those accounts. This includes customer demand management, order management, finished goods inventory control, expediting shipments, and all communications between customers and various internal personnel.

Key Accountabilities:

Build relationships with key customer accountrs and partner with Account Executives in meeting total customer satisfaction

Maintain the uninterrupted supply of flexible packaging material to all assigned customers by managing items/orders from inception to final product being received by customer's manufacturing facilities

Load inventory, usage, and forecast. Monitor and correct data queue errors

Evaluate incoming forecast, inventory, and usage files for accuracy. Make adjustments where required

Serve as liaison between customers and all departments within the company

Assist with capacity, material, logistics, and manufacturing issues

Responsibilites in item/order change management and communication to appropriate personnel

Assists Research and Development in trial requests and Quality Control (QC) on quality issues for the benefit of the company and customer

Issues debit and credit memos as required

Work with other departments to continually evaluate policies and test new procedures and locate opportunities to streamline processes that will improve manufacturing efficiencies and customer satisfaction

Some travel may be required

Other duties as assigned

Education and Experience:

High school diploma required. BA/BS strongly preferred

A combination of 3+ years of customer service experience and demand planning experience or equivalent packaging industry experience

Understanding of Material Requirement (MRP) and Master Production Schedule (MPS) and a background in manufacturing processes required

Skills, Abilities, and Competencies

Excellent verbal/written communication skills

Ability to synthesize and filter inputs from multiple sources to key on the most important influences impacting future demand

Ability to analytically and independently solve problems

Ability to work under pressure in adverse conditions and maintain a high level of professionalism

Ability to professionally interact with customers in face-to-face meetings

Must be a team player and maintain a positive attitude

Microsoft Excel, PowerPoint, Outlook and SAP knowledge preferred

Bryce Corporation

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