Job Responsibilities:

In-bound/Out-bound Calls: Handle a high volume of in-bound and out-bound customer calls with professionalism and efficiency. Booking and Scheduling: Schedule maintenance calls and appointments by booking in-bound calls and responding to customer emails. Sales: Promote and sell products and services to existing customers based on their needs. Customer Interaction: Respond to customer inquiries, troubleshoot concerns, and resolve any issues in a friendly, courteous manner. Overflow Call Management: Assist in handling overflow calls to ensure smooth operations and customer satisfaction. Making 100+ Calls Daily: Maintain productivity by scheduling and confirming maintenance calls, ensuring efficient time management. Documentation: Maintain accurate and detailed records of customer interactions, scheduling details, and any sales or services rendered.

Qualifications:

Experience: 3-5 years of customer service experience, ideally in a call center environment. Call Center & Office Experience: Preferred 3+ years of experience working in a customer focused environment or call center setting. Attention to Detail: Strong attention to detail and accuracy when entering customer information and scheduling appointments. Communication Skills: Excellent phone etiquette with the ability to effectively communicate with customers and team members. Team Player: A conscientious, team-oriented individual with a positive attitude and strong work ethic. Character: Honesty, integrity, and a commitment to delivering high-quality service. Availability: Flexible schedule with reliable transportation. Tech Skills: Computer/software knowledge is a plus. Requirements:

3-5 years of experience 100% onsite (in office) Weekend Schedules will be remote (if informed by your manager) Afternoon and Evening Availability will be required

Bruni and Campisi, Inc.

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