GENERAL DESCRIPTION OF THE JOB:

Work involves answering the telephone, taking customer orders and scheduling work to be performed by the service department. Performance of simple clerical work will also be required.

JOB ACTIVITIES:

Ambassador and spokesperson for the company

Acts as the spokesman for the customer, communicating to the company: what the customer wants, when they would like it, and how they would like it done

Communicate with the customer and answer their questions and concerns

Assist callers in understanding their problem and communicate fee's, method of service, and payment options

Utilizes scheduling priorities to schedule an appointment time

Answers phones correctly and in a professional manner.

Takes calls correctly using scripts and professional practice steps

Enters all customer data in the computer

Complete customer letters

Maintains invoice files

Marketing preparation (letters, invoice packets)

Work as a team with other team members

Understand and follow all company philosophies, policies and procedures

Understand and follow written and verbal instructions given

Represent the company in a professional manner

Perform related work as assigned

Meet company performance standards per performance reviews

Follow all company safety rules and requirements

Assists administration however requested

Offers ICPO's as needed

Qualifications

Experience and Training, Education, Knowledge, Skills & Abilities:

Should have experience in the area of customer service

On the job training will be provided

Some dispatching experience helpful, but not necessary

High school diploma or GED

Some knowledge of the Windows Operating system

Basic knowledge of filing systems; including alphabetical and numerical systems

Brothers Plumbing And Heating Inc

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