BGIS is currently seeking an Operations Manager to join the team in Remote, US.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses

The Operations Manager oversees operations, budgeting, service delivery, projects, client relationships, health and safety, and emergency preparedness for the assigned portfolio. The Operations Manager leads or supports high-performance teams to drive efficiency and meet business obligations while exemplifying BGIS values. This role reports to and collaborates with the Director of Operations.

KEY DUTIES & RESPONSIBILITIES

People Leadership

Seek ways continuously to gain greater efficiencies through activities such

as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives.

Collaborate with relevant stakeholders and oversee the implementation of

facility related programs.

Resolve problems or conflict and maintain open communication with the

client including providing regular written and verbal reports to ensure satisfaction.

Act as the focal point of escalation for issues pertaining to facilities

managed.

Gather client insights to drive process improvements, build professional

relationships with internal partners, and collaborate with the team to define priorities, share information, and promote best practices. Portfolio & Client Relationship Management

Develop and maintain effective relationships with clients. Ensure ongoing

client satisfaction.

Work with moderate to large-size portfolios; and/or facilities of

moderate to high complexity; and/or contract requirements of moderate to high complexity.

Ensure facility uptime objectives are met and continued safe and reliable

operations of the portfolio of facilities managed.

Oversee maintenance and repair activities and performance of internal

technicians and service providers. Ensure work is completed on time, safely, and meets quality requirements.

Verify all relevant documentations (i.e. annual facility inspections,

equipment data, project files, and other key items) are captured within service maintenance databases.

Work with relevant stakeholders to evaluate capital assets (such as

equipment) and make recommendations for maintenance, repair and replacement and inclusion within both capital and operations budget.

Participate in cross-functional teams and committees, promoting

operational synergies and ensuring alignment with BGIS's annual strategy and goals.

Contribute to the completion of other key initiatives as assigned.

Service Delivery Management

Proactively resolve conflicts, maintain open communication with clients

and internal teams, and provide regular written and verbal updates to ensure satisfaction.

Recommend solutions and implement appropriate actions for users.

Optimize development, design, and delivery of process controls along

with client and office needs.

Develop, implement, and administer reporting tools, draft operating

procedures, and execute work in alignment with processes and guidelines while driving and measuring improvements.

Monitor service delivery performance against established metrics/key

performance indicators.

Identify gaps, develop, and execute correction action plans to ensure

all objectives are met.

Monitor all service requests to ensure within agreed upon scope and

escalates to senior management, where required.

Promote opportunities for continuous improvement in operational processes

and structures.

Ensure compliance to all legislated, corporate, and industry related

requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements.

Contribute to the completion of other key initiatives as assigned.

Prepares, gathers, consolidates, and reports routine and complex data.

Risk Management, Regulatory Compliance, and Emergency Preparedness and Safety

Execute emergency preparedness, risk management, disaster recovery and

business continuity plans.

Collaborate with relevant stakeholders on incident management-related

requirements.

Acts as focal point of contact and collaborate with Environmental,

Health, Safety and Security team to ensure on-going compliance with all health and safety related legislation and requirements.

Collaborate with relevant stakeholders on incident management-related

requirements.

Monitors and take responsibility for the safe delivery of all work

performed within assigned portfolios.

Ensure all regulatory compliance requirements have been performed and all

related documentations are created and maintained. Project and Operations Budget Management

Assist with developing and managing budget for portfolio and project

expenses. Collaborate with finance to ensure affordability, budget

Brookfield Global Intergrated Solutions

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