This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13462659

General Summary:

Brick Technology Group (BTG) is a fully managed IT, cybersecurity, and VoIP service provider dedicated to helping our clients build secure, reliable, and scalable technology environments. We partner with small and mid-sized businesses to deliver proactive IT solutions that protect data, streamline operations, and enable growth.

BTG is seeking candidate(s) who will assist the client Project Management Department with clerical and administrative operations. The ideal candidate is detail-oriented, communicates clearly, provides exceptional customer service, and completes work to resolution. At BTG, our team values professionalism, collaboration, communication, and continuous improvement.

Essential Functions:

Assistant to the Project Manager for administrative duties,

including client communication,

organization, documentation, and follow-up for clients, including

Quarterly Business Reviewmeetings.

Work directly with the Owner, Operations Manager, Account Manager,

Project Manager, andclients to determine hardware and software needs.

Assist the Project Manager and Operations Manager in matching client

hardware and softwarewith the scope of work development for new and ongoing projects.

Work with both hardware and software vendors, as well as internal

Systems Engineer (L2), tobe knowledgeable with the best equipment and software recommendations to fulfill client needs.

Assist with the coordination of the purchasing lifecycle from

quoting to approval for clienttechnology needs.

Work with the accounting department and clients to ensure hardware

is paid for beforedeployment.

Work with the Systems Engineer (L2) to ensure hardware is configured

and ready to bedeployed.

Assist the Project Manager in coordinating with the Service Team for

actual hardware andsoftware deployment.

Coordinate communication with clients to track the hardware and

software deployment processthrough completion.

Maintain accurate documentation of client quoting, inventory, and

workflows in the PSA(Professional Services Automation) system.

Assist with BTG inventory management process and documentation.

Other responsibilities may be assigned based on organizational

growth.

Supporting Functions:

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

Ability to work in a fast-paced office and meet deadlines

Ability to follow explicit instructions and procedures

Ability to have a positive attitude

Specific Job Knowledge, Skills, and Ability:

Adapts quickly under pressure, flexible with last-minute changes.

Anticipates issues and solves them before they have the ability to

happen by planning what is coming up next week, next quarter, or next year.

Excellent interpersonal skills with good sales and customer service

skills.

Excellent verbal and written communication skills.

Brings solutions to the table to resolve presented issues

Ability to deliver consistency without spelling errors and use

correct formatting.

Continuous learning to broaden personal development.

Acts as an extension of the executive team that you support.

Brick Technology Group-Tentac Enterprises

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