NY1661699 Customer Service Representative Location: Oriskany, NY - Remote after training. Duration: 6-month contract

Pay Rate: $20/hr Work Type: Virtual Assignment with Mandatory In-Person Training

Training & Onboarding Schedule: Onboarding: First 3 days Training (In Person): 08/03/2026 09/08/2026 Nesting: 09/09/2026 09/22/2026 Training Hours: MondayFriday | 8:30 AM 5:00 PM EST (30-minute lunch) No planned time off permitted during training until completion of nesting.

Work Schedule After Training: Must be flexible to work MondayFriday between 8:00 AM 11:00 PM EST. Final schedules will be assigned through a performance-based ranking system during training. Schedule selection depends on Progress Check scores and Behavior ratings.

Required Qualifications: High School Diploma or equivalent required. 13 years of customer service or related experience preferred. Strong communication and customer interaction skills. Comfortable working under supervision and following established guidelines.

Remote Work Requirements: Ability to work from home in a secure and quiet environment. High-speed internet required (Ethernet connection mandatory). Hotspots and Wi-Fi are not permitted. Must be comfortable using video for interviews, training, coaching sessions, and team meetings. Candidates near an office may be required onsite one day per month or during home internet/system issues.

Key Responsibilities: Handle inbound customer inquiries related to employer-sponsored life insurance products. Assist customers with enrollment and coverage changes. Update and confirm beneficiary information. Explain policy provisions, coverage details, exclusions, and age-related changes. Support continuation of coverage after retirement or leaving an employer. Provide status updates on customer requests. Resolve billing-related inquiries. Process transactions and prepare customer correspondence while ensuring excellent customer service.

Performance Factors Considered During Training: Attendance. Class Participation. Technical Skills. Grasp of Material. Decision Making. Interpersonal Skills. Confidence Level. Adaptability & Flexibility. Ownership of Learning. Ability to Use Reference Materials.

Will provide: Laptop Dual Monitors Keyboard Mouse Docking Station

We look forward to working with you! Please send applications to both of the following email addresses: asim@botgsolutions.com barbara@botgsolutions.com

BOTG LLC

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Customer Service Representative