The General Manager is responsible for all areas of restaurant operations. He or she ensures that the restaurant operates smoothly and in a high state of cleanliness and provides strong leadership and supervision to the staff. In addition, the General Manager ensures the staff is properly trained to provide exceptional service to customers and ensures that the kitchen and dining areas are kept clean and sanitary at all times. The General Manager should have a strong background in restaurant and foodservice and the business skills to help manage the administrative, operational, and financial aspects of the establishment.

RESPONSIBILITIES

Oversees production of food according to sanitation and quality standards

Manages and mentors staff, including recruiting/hiring/training of all employees, overseeing HR/payroll, managing issues of discipline/termination, ensuring ongoing training/education, etc.

Manages supplies and ensures orderly work areas

Ensures that work areas are clean and that equipment, tools, and supplies are properly stored

Ensures compliance with all applicable federal and state laws and all company policies

Provides timely and accurate reports as required

Addresses customer concerns and issues

Ensures stated goals are met

Shows ownership, going above and beyond to grow business and makes a difference

Performs other duties as assigned

QUALIFICATIONS

College degree preferred

Three years of progressive and relevant experience

Experience in supervising and managing staff

Strong computer and internet skills, including Microsoft Office suite

Excellent communication skills, verbal and written

Knowledge of budgeting, forecasting, staffing, and scheduling

Strong financial acumen and PandL accountability experience

Bonham Dairy Queen

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General Manager