Customer Service Rep

Bodycote offers:

Paid holidays and paid time off.

Shift differential for off-shifts.

401k match, Medical, Dental, and Vision Plans for employees and families.

Ability to work full-time, 40 hours per week.

7:30 am - 4:00 pm, Monday through Friday.

Must pass a pre-employment drug screen and basic physical.

Our people are the heart of our business. As the worlds largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, some of the best engineers, scientists, and technicians in the industry.Come join our team!

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive.

Position Summary:

Based in

Arlington, TX

, the Customer Service Representative will perform essential job functions associated with heat treatment under the direction of the General Manager to meet customer specifications.

This role requires a highly energized, engaging, and detail-oriented individual who can professionally interact with internal and external customers, providing exceptional service and resolving issues promptly.

Essential Job Functions (Duties and Responsibilities):

The primary duties consist of, but are not limited to, the following.

Professionally interact with internal and external customers via in-person, email, and phone, providing timely updates and resolving issues with a positive attitude.

Actively liaise with the operations team, assisting in scheduling and maximizing customer satisfaction while balancing Bodycote's benefit as needed/required.

Responsible for creating or adjusting accurate quotes and pricing for orders, ensuring customer satisfaction while maximizing Bodycote's growth potential.

Perform invoicing transactions in the ERP system and in customer portals.

Reviews Purchase Orders and contracts with discrepancies and follows up with clarifications via phone, email, or other communication.

Responsible for customer order follow-up and status.

Assists with scheduling/prioritizing jobs based on customer needs.

Promotes and practices safety and good housekeeping.

Performs other tasks as assigned, demonstrating flexibility and a willingness to go above and beyond.

May have access to proprietary and third-party information necessary to the business, and as such will perform duties ethically and professionally.

This position is responsible for the care and treatment of our customers inventory and, as such, will perform duties safely and responsibly to prevent customer loss or damage.

This position will be required to perform essential Order Entry and Shipping/Receiving functions on a backup basis, including the operation of a forklift.

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BODYCOTE THERMAL PROCESSING INC

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Customer Service Representative