Customer Service Manager

Bodycote offers:

Paid holidays and paid time off.

401k match, Medical, Dental, and Vision Plans for employees and families.

Ability to work full-time, 40 hours per week.

8:00 am -- 4:30 pm, Monday through Friday.

Must pass a pre-employment drug screen and basic physical.

Our people are the heart of our business. As the world's largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry. Come join our team!

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive.

Position Summary:

Based in Grand Rapids, MI, the Customer Service Manager will perform essential job functions associated with heat treatment under the direction of the General Manager to meet customer specifications, including assisting other employees as needed.

Essential Job Functions (Duties and Responsibilities): The primary duties consist of, but are not limited to, the following.

Supervises the customer service and shipping/receiving departments.

Responds to identified customer issues and requests for special handling, services, quotes, and inquiries.

Responsible for review of customer purchase orders with respect to pricing, etc.

Responsible for updating customers with job status.

Coordinates and expedites outside processing to meet customers' delivery requirements.

Coordinates commitments made to customers to ensure timely deliveries, working closely with the production, quality, and senior management.

Recommends changes that will improve the accuracy of the projected delivery of parts.

Interfaces closely with the division Metallurgist, Sales, and Quality Manager during the quotation process regarding facilities and capabilities.

Assists the General Manager in obtaining settlements of customer claims and assists the Quality Manager in coordinating reworks.

Responsible for training and supervising order entry personnel.

Participates in staff meetings.

Must work in a manner consistent with the EMS.

May have access to proprietary and third-party information necessary to the business, and as such will perform duties in an ethical and professional manner.

Performs other duties as dictated by position or required by the General Manager.

Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position must satisfy ITAR compliance requirements; therefore, candidates must be U.S. Citizens or Permanent Resident cardholders.

Bachelor of Science Degree or High school diploma with equivalent work experience.

Must possess general metallurgical knowledge obtained through formal university education or experience and training, and be capable of reading and interpreting blueprints.

Requires broad experience, 5 years minimum, and practical knowledge of commercial heat treatment of aerospac

Bodycote Thermal Processing

Latest Jobs

Customer Service Manager