This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13559793

The branch assignment for this role will be confirmed at the time of offer and may vary based on business needs. Candidates will have an opportunity to discuss their preferences during the interview process.

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.

Takes a lead in proactively engaging with existing customers and

prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.

Engages customers to complete needs assessments that identify

financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business-for-self applications)), and small business solutions).

Offers clients advice and guidance on available digital and

self-serve options with the goal of making banking easy, simple, and fast.

Supports customer transactions needs based on customer traffic.

Engages customers to grow BMOs business by reaching out, generating

appointments, and building new relationships within the community.

Addresses questions and resolves issues raised through consumer

credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.

Applies the risk management framework to the portfolio to protect

the Bank\'s assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines.

Makes credit recommendations for personal lending transactions,

including home financing, in accordance with sound credit granting principles and with the Banks policies and procedures.

Acts as a key member of a collaborative and versatile branch and

market team.

Probes to understand customer personal banking and credit card needs

and integrates marketing promotions and programs into customer conversations to provide strategic advice.

Organizes work information to ensure accuracy and completeness.

Takes the initiative to find creative approaches that make each

customers experience feel personal.

Looks for ways to contribute to the ongoing improvement of the

overall customer experience.

Contributes to business results and the overall experience

delivered.

May work at multiple branches or through various channels based on

market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.

Follows through on risk and compliance processes and policies to

ensure we safeguard our customers assets, maintain their privacy, and act in their best interest.

Keeps current with the wider financial services marketplace, the

legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.

Maintains current knowledge of personal banking products, practices,

and trends and integrates into customer conversations.

Identifies and reports suspicious patterns of activity that are

suspected to be related to money laundering.

Complies with legal and regulatory requirements for the

jurisdiction.

Protects the Bank\'s assets in compliance with all regulatory,legal, and ethical requirements.

Completes complex & diverse tasks within given rules/limits and may

include handling escalations from other employees.

Analyzes issues and determines next steps.

Broader work or accountabilities may be assigned as needed.

Take measured risks while protecting the bank by applying our Risk

Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications:

Typically between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.

Appropriate lending qualifications and designations.

Working knowledge of personal and small business customer needs and solutions.

Working knowledge of retail investments and lending products.

Experience in financial services is an asset.

Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.

Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.

BMO Bank N.A.

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