NAME OF EMPLOYER: Health Care Service Corporation

POSITION TITLE: Sr Infra Svc Del Analyst

POSITION LOCATION: 1001 E. Lookout Drive, Richardson, Texas 75082

JOB DESCRIPTION:

Handle 24x7 operations infrastructure support services of all non-production and production environments in responsibility. Handle the use of analytics to improve service, availability, and customer interactions. Handle incident resolution and issues escalated by vendors. Transition knowledge from design /build teams. Handle operational vendor performance management. Identify and implement continuous improvement opportunities to drive efficiencies in the service delivery processes Review and analyze performance against established service levels. Collaborate with infrastructure engineering to improve self-service via automation. Drive ongoing continuous improvement in first call resolution, incident and problem management activities related to infrastructure. Ensure monitoring, alerting, measuring, reporting and continuous improvement of operations and service performance against service level objectives, customer satisfaction and financial goals. Work with vendors and other infrastructure areas to coordinate service introduction and service change activities for infrastructure. Identify chronic production incidents and escalate to problem management and participate in problem management/ RCA. Work with vendors and IT product managers to prioritize tickets in aggregate. Execute daily operations activities within their perspective towers as required. Telecommuting: This is a Flex role (3 days in office / 2 days remote).

REQUIREMENTS:

This position requires a Bachelors degree, or foreign equivalent, in Information Technology, Computer Science, Engineering (any), or in a related field and 4 years of experience as an Information Technology Specialist, IT Consultant, IT Project Manager, or in a related occupation. Must have experience with the following skills: (1) Mainframe DB2, Database Administration; (2) Service Now; (3) Mainframe tools including BCV5; (4) ITIL v3 framework; (5) Mainframe and Mainframe Storage, including z/OS, CICS, and VSAM; (6) Compute, DBMS, Storage, Middleware including Server, OS, Virtualization, and Container technologies; and (7) Supplier management Infrastructure domain.

RATE OF PAY:

$ 141,336 - $ 149,300per year

To learn more about available benefits, please click https://careers.hcsc.com/totalrewards.

To apply: email resume to hrciapp@bcbsil.com and reference

R0044747.

BLUE CROSS/BLUE SHIELD-HEALTH CARE SERVICE CORP

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