Retail and Production Operations Specialist

Black Powder Coffee - Mooresville, NC 28117

Full-time Employment - Tuesday - Saturday 8:00-4:00

We are seeking a personable, take-initiative individual with a passion for craft beverages and experience with customer service, food service, and fulfilling deadline-driven demands. This position offers full-time employment with benefits. The ideal candidate will be responsible for fulfilling retail walk-in, online and wholesale coffee orders and assist with customer service initiatives. Being able to greet walk-in customers with a smile and can-do attitude, combined with an interest in continuous learning and building a career in this industry is desired.

We are an artisan, small batch coffee roaster located north of Charlotte, NC in the high growth area of Mooresville/Lake Norman area. We sell our daily roasted coffee online to consumers across the country, locally in a small retail shop at the roastery, and to a wide variety of wholesale customers including cafes, restaurants, hospitality venues, corporate customers, and major grocery retailers in the Southeast.

Key Responsibilities:

Assist retail customers with purchases, product recommendations, and general customer service

Assist with daily coffee cuppings, customer support and production tasks

Package, label, and prepare coffee orders for wholesale and online customers

Support fulfillment and organization of online orders and wholesale accounts accurately and on schedule

Maintain and monitor inventory levels for packaging and supplies

Ensure cleanliness and organization of production and retail areas

Troubleshoot issues and proactively solve problems as they arise

Prioritize and manage multiple tasks effectively, even during interruptions

Work closely with team members to maintain workflow efficiency and meet deadlines

Assist with receiving shipments and stocking inventory

Follow food safety, quality control, and operational procedures

Skills Required:

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High School Diploma; or equivalent

Minimum 2 years experience in food production

Strong attention to detail and organizational skills

Ability to multitask and remain productive in a fast-paced environment

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Black Powder Coffee

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Retail and Production Operations Specialist