This job was posted by https://joblink.delaware.gov : For more information, please see: https://joblink.delaware.gov/jobs/1420947

Job Summary

Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling BJs Loyatly Programs. Also responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries. Provides excellent and efficient member service.

Team Members:

Carry out job functions and responsibilities as assigned. Support

the application of club policies, procedures and compliance.

We strive for flawless execution and hold ourselves accountable.

Acts with honesty and integrity and lead with the member in mind to

address any and all concerns and to escalate any concerns, as appropriate.

Ensure a safe and positive environment for our members and each

other.

Embrace inclusion and diversity, by working together with

collaboration and respect. Work as a team to achieve goals.

Move with speed and agility in everything we do.

Innovate and adapt so we can move as fast as the world around us.

Maintain a friendly to and positive attitude.

Members:

Deliver service excellence through all points of contact.

Resolve and deescalate to address every member concern.

Ensure a safe and positive environment and experience for the

members.

Daily commitment to GOLD Member Standards

Greet, Anticipate, Appreciate (GAA)

Fast, Friendly Full, Fresh, Clean

Club Standards: Work as a team to deliver GOLD club standards daily.

Work with commitment and pride to deliver GOLD- Grand opening look

daily
All items stocked and promotional plans executed

Maintain visible accurate signage

Clean and organized, inside and out

Know your Business:

Understand how to access and read production and/or financial

performance reporting for your department.

See the connection between consistent execution and the positive

impact it can have on the business.

Major Tasks, Responsibilities, and Key Accountabilities

Promotes the BJs value proposition regarding acquisition, retention,

perks, and the Member experience.

Converts potential members by actively and effectively pitching all

membership programs in accordance with company policies and practices.

Sells BJs membership products to potential new and existing members

with high energy and determination

Drives toward goal achievement, defined by business established

benchmarks and results

Exhibits clear understanding of all BJs Membership options, and

Co-Brand credit card.

Delivers superior customer service to Members by serving as a first

line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.

Follows tax exempt/resale membership policies in regard to the

retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.

Resolves Member concerns in a courteous and timely manner. Escalates

issues to PIC and MOD when necessary.

Assists with BOPIC (Buy Online and Pick Up In Club) orders for

members.

Maintains all club policies and procedures.

Performs other duties as assigned, including working in other

departments as needed.

Regular, predictable, full attendance is an essential function of

this job.

BJ's Wholesale Club Inc

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