Receives requests via telephone, e-mail, facsimile, mail, and in person for the support services provided by Division of Information Services;

Reviews and resolves computer software and hardware problems of users;

Logs requests for technical support into a computer, forwards requests as necessary;

Troubleshoots routine and standard personal computer problems, and provides prescribed technical assistance if applicable;

Answer telephones and direct calls as necessary;

Installs personal computers and peripheral equipment as necessary;

Installs/Re-installs personal computer operation systems as necessary;

Setup personal computer operating systems, third party software, and data/Internet/Intranet access for user specific needs;

Provides assistance to Resource Center users regarding the use of peripheral personal computer equipment and software;

Maintains computerized files regarding the use of the divisions' services by other departments and sends billing statements to those departments;

Meets with departments to provide technical assistance regarding departmental specific software, and acts as a liaison between the department and the vendor/manufacturer of the third party software in cases of vendor required support and defective software/hardware;

Maintain support documentation, files and records, as necessary.

Job Qualifications

MINIMUM QUALIFICATIONS:

TRAINEE LEVEL: EITHER:

Graduation from a New York State or regionally accredited college or university with a Bachelor's Degree in management information systems, computer science, information resources management, information technology, or a closely related field; OR,

Graduation from a New York State or regionally accredited college or university with an Associate's Degree in management information systems, computer science, information resources management, information technology, or a closely related field and six (6) months full-time paid experience as a computer technician; OR

Graduation from high school or possession of a high school equivalency diploma and one (1) year full-time paid experience as a computer technician.

JOURNEY LEVEL:

Graduation from high school or possession of a high school equivalency diploma and either:

Possession of A+ certification and six (6) months full-time paid experience as a computer technician; OR, Two (2) years full-time paid experience as a computer technician.

Position Start Date:06/09/2025

Application Deadline:05/15/2025

Civil Service Title: HELP DESK TECHNICIAN

Job Number: 25-26 102

Bethlehem Central School District

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