Lockport. Best Western Plus. Front Desk.

We are looking to hire an upbeat Guest Service Agent to assist with Front Desk and Hotel Operations. The Agent will assist guests with inquiries, problems and complaints. The Guest Service Agent is the first contact that a guest has with our company and is responsible for making sure their needs are met. The Front Desk is the hub of our hotels and needs to run efficiently, and effectively.

The Guest Service Agent will be responsible for receiving guests' payments and for balancing cash at end of shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, and be proficient with operating the telephone. To ensure success you will be professional and pleasant in challenging situations, and take responsibility for satisfaction of guests from arrival to departure. Preferred candidates will be positive, flexible, pro-active and be skilled at multitasking in a fast-paced environment+

Guest Service Agent Responsibilities:

Greeting and thanking guests in a sincere, friendly manner.

Checking guests in on arrival and out on departure.

Posting charges to appropriate guest accounts.

Anticipating and addressing guests' needs, and resolving their problems and complaints.

Multitask with hotel operations.

Assisting guests with disabilities.

Operating switchboard and assisting with inquiries.

Collaborating and communicating with other internal departments to ensure guest satisfaction.

Complying with company procedures and safety policies.

Performing duties on daily checklist.

Guest Service Agent Requirements:

1+ years Front Desk Agent experience preferred.

Well-groomed, professional appearance.

Outstanding written and verbal communication skills.

Team player.

Physically agile, and able to stand for extended periods.

Available to work day shifts, night shifts, weekends and on public holidays.

To apply, contact the employer in person, by mail, or by email: 515 S Transit Street Lockport, NY 14094 Email: bw33155frontdeskmgr@gmail.com

BEST WESTERN PLUS

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