Opportunity: Guest Service Agent

The Best Western Danville in Danville looking for an outgoing and friendly individual to join our front office team as a guest service agent and night auditor also. A flexible schedule including evenings, overnights, weekends , and holidays is needed with no exceptions.

RESPONSIBILITIES,

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.

Immediately greet guest and offer to assist with their needs.

Compute bills, collect payments, and make change for guests.

Transmit and receive messages, using telephones or PMS system.

Respond to guest requests in a timely manner.

Receive and resolve guest complaints, elevating to supervisor if necessary.

Perform bookkeeping activities, such as balancing accounts and conducting audits.

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Accurately execute/maintain reservations, arrivals, and departures

Responsible for cash balancing and credit card processing

Learn emergency procedures of hotel and how to handle each situation

Protect guest's privacy including room number and personal information

Know makeup of hotel and surrounding area including local attractions

Complete daily reports and procedures as required by management

Keep work area and back office clean and organized

Set requests for wake up calls for guests as needed

Resolve guest complaints/concerns quickly and efficiently

Maintains high standards of personal appearance and grooming

Ensure security of building and safety of guests

Other duties and items assigned by manager

Best Western Danville Inn

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