Overview

Good Things Start Here.

Good things are happening at Berkshire Hathaway GUARD Insurance Companies---an A+ (Superior) rated, nationwide Property & Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long-term careers.

Good Things You Can Count On.

Hybrid schedule: 2 days remote / 3 in-office

Predictable hours (no nights, weekends, or holidays)

Competitive pay + generous PTO

Medical, dental & vision starting day one

401(k), tuition reimbursement & longevity bonuses

Responsibilities

Are you passionate about helping people, solving problems, and delivering exceptional service?

At Berkshire Hathaway GUARD, our Customer Service Representatives are the voice of our company. You'll be the trusted connection between our insureds, agents, and partners---providing clarity, confidence, and outstanding support with every call.

What You'll Do

As a Customer Service Representative, you'll:

Be the first point of contact for insureds, agents, providers, claimants, vendors, and other callers via inbound and outbound phone calls

Answer questions about our insurance products and services with clarity and professionalism

Take ownership of each interaction, aiming for first-contact resolution whenever possible

Resolve inquiries or smoothly escalate complex issues to the right team

Accurately document customer interactions and maintain detailed records

Use our systems, tools, and knowledge resources to deliver timely, accurate information

Consistently provide polite, courteous, and empathetic service---even in challenging situations

Share customer feedback to help us continuously improve our service experience

Qualifications

Excellent communication, problem solving skills, and attention to detail are essential, along with a customer-focused approach.

Ability to work in fast-paced environment.

Demonstrate empathy and understanding towards customer concerns.

Proficient use of a computer system and relevant software.

A commitment to delivering exceptional customer service.

Previous call center experience preferred

Pay Rate:

Starting rate of pay is $19.93 per hour for this position in Wilkes-Barre, PA.

Ready to be the voice that makes a difference? Apply today and start building a rewarding career as a Customer Service Representative with Berkshire Hathaway GUARD Insurance Companies

Berkshire Hathaway GUARD

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