Job Summary

The Server is responsible for taking customer's food and drink orders, serve food and beverages, prepare itemized checks, and sometimes accept payments. May perform additional duties, which may include escorting guests to tables, serving customers seated at counters, setting up and clearing tables, or operating a cash register. Responsible for providing the highest quality of service possible to guests in an efficient and courteous manner.

Education and Experience

High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Food Handlers certification (must comply with State regulations)

Must be able to convey information and ideas clearly.

Must be able to evaluate and select among alternative courses of action quickly and accurately.

Must work well in stressful, high-pressure situations.

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests.

Must be able to work with and understand financial information and data, and basic arithmetic functions.

Must maintain composure and objectivity under pressure.

Job Duties and Functions

Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.

Maintain regular attendance in compliance with Avantic Lodging Enterprises standards, as required by scheduling which will vary according to the needs of the hotel.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations.

Comply with certification requirements as applicable to position to include Food Handlers, Safety, etc.

Be familiar with the organization of the restaurant and lounge and know the function of each job position.

Have a thorough knowledge of menus and specials in the restaurant.

Service guests with all food and beverage requirements in a warm, friendly, courteous and professional manner.

Clear, clean and reset tables as needed.

Be familiar with the operation of the P.O.S. system.

Carry out cashiering functions in closing checks and end of shift paperwork.

Perform opening and closing procedures, and side work duties according to station rotation assignment.

Ensure that tables and side stands are kept stocked, tidy and clean.

Employees must at all times be attentive, friendly, helpful and courteous to guests, managers and all of their fellow employees.

Be familiar with the organization of Avantic Lodging Enterprises Hotels and know the function of each department.

Attend meetings as required by management.

Perform any other duties as requested by management.

BAYMONT INN & PENNY'S DINER

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