Job Duties & Functions

Approach all encounters with guests and associates in a friendly, service-oriented manner.

Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

Maintain regular attendance in compliance with Avantic Lodging Enterprises standards, as required by scheduling which will vary according to the needs of the hotel.

Comply at all times with Avantic Lodging Enterprises standards and regulations to encourage safe and efficient hotel operations.

Maintain a friendly and warm demeanor at all times.

Greet and welcome all guests approaching the Front Desk in accordance with Avantic Lodging Enterprises standards.

Maintain proper operation of the telephone switchboard and ensure that all Avantic Lodging Enterprises performance standards are met.

Handle requests for information, mail and messages in an efficient and courteous manner.

Answer guest inquires about hotel service, facilities and hours of operation.

Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.

Establish and maintain good communications and teamwork with fellow associates and other departments within the hotel.

Follow all Avantic Lodging Enterprises credit policies.

Be aware of all rates, packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.

Obtain all necessary information when taking room reservations and follow rate quoting scenario.

Be familiar with all Avantic Lodging Enterprises policies and house rules as well as hospitality terminology.

Have knowledge of and assist in emergency procedures as required.

Handle check-ins and check-outs in a friendly, efficient and courteous manner.

Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.

Associates must at all times be attentive, friendly, helpful and courteous to all guests, managers and all other associates.

Ensure logging and delivery of packages, mail and messages as needed to guests and meeting rooms.

Use proper two-way radio etiquette at all times when communicating with other associates.

Attend meetings as required by management.

Perform any other duties as requested by management

Baymont Inn/Penny's Diner

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