Job Details Description The Service Coordinator is usually the first, and sometimes, the only contact a customer has with us and is the face of Workforce Solutions to many of our customers. Service coordinators welcome visitors either in-person or virtually, listens to their needs, and determines how we can help. Bilingual preferred.

Primarily responsible for managing a large volume of inbound phone calls in a timely manner: Identify customer needs, resolve issues, and provide solutions including referring customers for escalations. Route callers to appropriate service representatives and assist with setting up meetings and/or appointments with other Workforce Solutions staff. Critiques resumes and provides suggestions to individuals. Assists customers in completing applications for service. Effectively help customers use equipment such as fax, copier, scanner, and computer. Assists with setting up email accounts and passwords for use in sending resumes, using Work-in-Texas, My TX Careers, and other search engines, applying online for jobs, and assisting customers with their job search by providing quality referrals to jobs available in Work-in-Texas. Assist customers patiently with problems and complaints and to remain courteous when dealing with challenging customers. Ability to multitask and effectively handle situations where multiple customers want attention at the same time. Familiar with current local labor markets for the Gulf Coast Region. Wide knowledge of Workforce Solutions services

Qualifications Skills Required Decision MakingSome Knowledge Active Listening Novice Communication Some Knowledge Education Required High School or better.

Experience Required 1 year: Customer Service Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

BAKER RIPLEY

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Service Coordinator