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Patient Advocate

Job Category

Office and Clerical

Requisition Number

PATIE008489

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Posting Details

Posted:

June 27, 2025

Full-Time

Hybrid

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Locations

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Job Details

Description

ABOUT AUSTIN REGIONAL CLINIC

Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years! We are one of central Texas largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health and Fitness, Sick Child Care Assistance, Development and more. For additional information visithttps://www.austinregionalclinic.com/careers/{target="_blank" rel="noopener"}

PURPOSE

Directly supports the function of the Compliance and Risk programs to ensure patients and their families can successfully communicate their needs and concerns. This position facilitates the process for the prompt resolution of patient complaints and grievances. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

ESSENTIAL FUNCTIONS

Collects, reviews, documents and monitors reported feedback related to care and processes

Collaborates with workforce members, providers, and leaders across the organization to resolve patient grievances in a timely manner

Serves as a primary communicator between the patient and leadership verbally and in writing throughout complaint resolution

Maintains the relevant reporting systems for the Compliance and Risk Team, including email

Recommends necessary changes in policies, procedures, and services as identified through an investigative process

Acts as a change agent within organization to ensure patient experience is continually improving

Maintains thorough and timely documentation

Remains calm and in control of their own emotions in response to unsolicited provocation

Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.

Regular and dependable attendance.

Follows the core competencies set forth by the Company, which are available for review on ARC SharePoint.

O

THER DUTIES AND RESPONSIBILITIES

Assists with other responsibilities of the Compliance and Risk Team

Performs other duties as assigned.

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Austin Regional Clinic

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