Full job description

Job Title: Customer Service Representative

Reports To: Customer Service Manager

Job Status: Hourly

Our Purpose & Culture:

At Altenloh, Brinck & Co. US, we create opportunity through growth---for the people who build, the teams who support them, and the communities they serve. We design and manufacture engineered fastening solutions that professionals trust to perform -- solutions that make work safer, stronger, and more efficient. Through innovation, quality, and disciplined execution, we deliver products that stand behind the structures people rely on most.

Our culture is guided by values that shape how we work and lead:

In Service to Others -- We put teammates, customers, and communities first.

Do the Right Thing -- We act with integrity, even when no one is watching.

We Get It Done -- We deliver on commitments with urgency, grit, and pride.

Empowerment -- We trust and equip each other to make decisions that drive progress.

Be Positive -- We bring energy and optimism to every challenge.

Basic Job Functions:

Altenloh, Brinck & Co. US, Inc. manufactures and distributes engineered fasteners under the SPAX brand for the construction market, TRUFAST for the commercial roofing industry and TRUFASTWalls for exterior building envelopes and facades. The Customer Service Representative is key in helping us build and maintain relationships with customer contacts. The individual will perform activities such as following up on customer requests for information, processing customer orders, researching issues including shipping issues, and maintaining customer records.

Our benefits include:

Free employee medical, dental, and vision insurance @ 30 days

Eligible to participate in the company's incentive plan

Employee referral ($2,000)

PTO @ 90 days

Company match 401k @ 6 months

Essential Responsibilities:

Customer Service

Manage xSuite SD Monitor to ensure all orders are processed within 24 hours

Manage Group Inboxes to ensure timely responses

Build and maintain relat

Atenolol Brinck Spax & Trufast

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