Position Summary/Objective:

The Technical Writer's primary responsibility is to develop expertise in AstroNova products and create technical publications that help customers succeed with those products.

AstroNova is looking for an individual who:

Will be responsible for creating technical publications that help customers install, configure, use, and maintain AstroNova products

Communicates clearly with grammatically correct, informative content

Has an exceptional attention to detail and high quality standards

Can demonstrate success in developing multiple publication projects simultaneously from start to completion

Identifies the information needs of customers and delivers innovative solutions to meet those needs

Duties and Responsibilities:

Create and maintain technical publications such as user guides, service guides, help systems, application notes, training materials, and other publications

Develop expertise in hardware and software products through hands-on experience, review of engineering documents/schematics, and conversations with subject matter experts

Write clear and comprehensive instructions that guide readers through complex technical tasks

Proofread and edit a wide variety of technical publications for accuracy, consistency, branding, professionalism, and compliance

Stay informed about changes in technical communication tools and trends to implement best practices for continuous improvement

Occasionally travel to other AstroNova locations for training

Required Education and Experience:

Bachelor's degree in English, Communication, Journalism, or a related field

2-3 years related experience in technical writing, technical support, or a related field

Excellent writing, editing, and proofreading skills

Experience documenting hardware and software systems, and the ability to quickly learn new tools and technologies

Strong collaboration, planning, organizational, presentation, and project management skills

Goal oriented and able to work under pressure to handle multiple tasks and priorities to meet both internal and external deadlines

Ability to deal positively with constructive criticism, unexpected developments, and diverse perspectives

Technical skills including Microsoft Windows and Office, Adobe design tools, and markup languages such as HTML and XML

Preferred Skills, Experience, and Certifications:

Experience developing user guides, service guides, help systems, and training materials for hardware and software technology products

Technical illustration using CAD and 3D modeling software

Adobe FrameMaker, InDesign, Acrobat, Illustrator, and Photoshop

Familiarity with markup languages and lightweight markup languages

AstroNova

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Technical Writer