Aspen Skiing Company (Aspen, CO)

Director of Operations

Job Description: Provides leadership, management, and oversight of operational departments within the hotel, encompassing Rooms Division as well as Food & Beverage services. Responsible for ensuring that the highest standards of guest satisfaction and service excellence are consistently achieved across all touchpoints of the guest experience. Lead, coordinate, and manage the seamless operation of all rooms and food & beverage departments, ensuring each department operates at peak efficiency, meets brand standards, and exceeds guest expectations. Uphold and elevate guest service standards across all areas, fostering a culture of excellence and responsiveness to guest needs, and actively seeking guest feedback to drive continual

improvement. Develop, mentor, and evaluate staff across Front Desk, Housekeeping, Concierge, Guest Services, Food & Beverage, and MODs. Ensure all team members are aligned with the hotel's values, mission, and service philosophy. Supervise all F&B services, ensuring breakfast, dinner, in-room dining, and event offerings meet established standards for quality, timeliness, and presentation. Coordinate with the culinary and service teams to optimize menus, manage service flow, and ensure adherence to health and safety regulations. Prepare and manage departmental budgets, monthly forecasts, and accounting reports. Track expenses, labor costs, and operational efficiencies to maintain profitability while delivering excellent guest experience. Clearly communicate the hotel's operational philosophy to all staff, promoting a culture of fairness, integrity, and equal treatment of employees. Practice proactive, friendly, and sincere management, emphasizing employee engagement, team cohesion, and development of personal goals and objectives. Accountable for the effective and efficient operation of the entire hotel experience, supporting the General Manager in upholding the hotel's reputation and commitment to quality, and creating an environment that is safe, enjoyable, and rewarding for all employees.

Supervises 70 direct reports including 1 Rooms Division Manager (Direct Report), 1 Food and Beverage Manager (Direct Report), 1 Front Office Manager, 1 Housekeeping Manager, 1 Restaurant Manager, 1 Assistant Front Office Manager, 1 Assistant Housekeeping Manager 2 Front Desk Supervisors, 1 Housekeeping Supervisor, 3 Food and Beverage Supervisors, 1 Banquet Captain, 1 Breakfast Cook, 3 Guest Services Leads, 1 Concierge Lead, 5 Front Desk Agents, 2 Night Auditors, 10 Guest Services Agents, 2 Concierge Agents, 5 House persons, 1 Laundry Attendant, 12 Housekeeping Attendants, 10 Servers (PM & Breakfast), 2 Bartenders, and 2 Bussers.

Job Requirements: Requires a Bachelor's degree in Business Administration or a related field. Position Requires 2 years of related experience. Must have experience in each of the following skills: Interpret Accounting and financial controls as they relate to all aspects of hotel operations; Implementing of cost and controls; Manage inventory levels; Creating and managing budgets and forecasts; Optimize workflows and procedures across all departments; Recruitment, training, and performance management; and Quality control and regulatory standards.

$98,301 - $110,000 per YEAR. Standard Company Benefits.

To apply, please visit: https://bit.ly/Aspenskiingcompany224

Aspen Skiing Company

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Director of Operations