Ashtabula County Board of Developmental Disabilities

Ashtabula, OH

Service Support Administrator (Case Manager/Caseworker)

DUTIES & RESPONSIBILITIES:

Service and Support Administrators (SSAs), also known as Case Managers or Caseworkers, play a key role in helping people with developmental disabilities connect to the services and supports they need to live meaningful lives and achieve their goals. SSAs coordinate care across multiple agencies and work in partnership with people served, their families, guardians, and natural support networks to ensure each person's unique needs are met. All services are guided by person-centered planning with a focus on empowering people to build connections, make choices, and be active members of their communities.

MINIMUM QUALIFICATIONS:

A bachelor's degree from an accredited college or university is required. Must obtain SSA Certification as required by the Ohio Department of DD. Must possess a valid driver's license with a good driving record and have reliable

transportation. All applicants recommended for hire must successfully complete a medical evaluation and drug screen prior to employment.

PRIMARY POINT OF COORDINATION:

Determine the person's eligibility for county board services as assigned.

Coordinate assessment of the person initially and at least annually thereafter.

Utilize person-centered planning, develop, review, and revise the Individual Service Plan (ISP) at least annually.

Establish recommendations for and obtain approval of the budget for services based on assessed needs.

Through objective facilitation, assist the person served in choosing providers.

Secure commitments from providers to support the person served in the achievement of desired outcomes.

Ensure ISP provider training.

Ensure availability of natural supports as indicated in the person's ISP.

Facilitate effective communication and coordination among the person served and members of the team.

Provide ongoing ISP coordination.

Explain and thoroughly understand Medicaid services.

Provide a continuous review process to monitor the ISP services based on the needs of the person served.

Retain responsibility for all decision-making regarding service and support administration functions and the communication of any such decisions to the person served.

PREVENTION PLANS:

Coordinate the development and ensure implementation of preventive measures (prevention plan) to address causes and contributing factors to any incident (UI/MUI) and to prevent reoccurrence.

EMERGENCY RESPONSE SYSTEM:

Participate in the emergency on-call response system as assigned.

Respond accordingly to identify the problem and alleviate the emergency.

Notify Investigative Agent in accordance with board procedures.

Accurately document in accordance with board procedures.

UI/MUI REPORTING:

Comply with guidelines established by the Ohio Department of Developmental Disabilities (DODD) and the Ashtabula County Board of DD (ACBDD) policies and procedures regarding reporting of alleged abuse and/or neglect and other incidents as outlined in 5123-17-02: Addressing major unusual incidents and unusual incidents to ensure health, welfare, and continuous quality improvement.

RECORDS:

Maintain accurate paper and/or electronic records of the person receiving SSA services.

Comply with all confidentiality requirements.

Maintains clear communication within the program (e.g., periodically throughout the day checking and responding to emails, voicemails, fax, and writte

Ashtabula County Board of Developmental Disabilities

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Service Support Administrator (Case Manager/Caseworker)