Summary: Employees in this position coordinate transportation services to person in Arenac County.

Efficiency/Accountability:

Practices effective self-time management and work ethics.

Follows through on commitments.

Maintains and submits all required documentation.

Reports directly to Operations Manager for daily duties.

Strives to meet requested public's request for services.

Directly supervised by the Operations Manager.

Dispatch does not supervise other employees.

Customer Service:

Presents self and organization in a positive, professional manner at all times.

Is at all times courteous to the public, colleagues, and deals with customer complaint in a consistent, timely and professional manner.

Completes Incident Report for all complaints regarding the transit drivers' actions, driving performance, and/or behaviors to be investigated by Operations Manager / Director.

Specific Job Duties:

Greet public entering building, instruct current Covid screening, assist as needed..

Answers telephones for the entire building, directs calls appropriately, and takes messages as needed.

Provides information to the public in a courteous manner.

Schedules rides according to clients' request providing ample travel time, within road conditions, to accommodate.

Remain positive, courteous, and respectful while determining the specific services needed.

Accurately calculates fare fees for both passenger and driver.

Immediately communicates changes and cancellations to driver via radio for day of service..

Operates communication devices (radio) in a professional manner in accordance with rules and regulations. Address only- no names.

Facilitates calls to customers when requested by drivers to communicate a delay or confirm ride.

May assign vehicles to drivers as needed for rotation.

Disinfecting/cleaning tasks to reduce health risks.

Performs other tasks as assigned by Operations Manager/Director.

Arenac Public Transit Authority

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