The Sales and Operations Manager plays a central role in driving store sales, delivering an excellent customer experience, and ensuring smooth coordination of installation projects. This position is ideal for someone who thrives in a hands-on, small-business environment and is ready to take ownership of results.

Key Responsibilities

Sales and Customer Engagement

Greet walk-in customers and guide them through product selection

Create quotes, process orders, and close retail and contractor sales

Recommend solutions based on needs, space, and budget

Track sales performance and product margins

Operations and Project Coordination

Schedule installations with subcontractors

Order materials, track deliveries, and manage inventory

Maintain showroom appearance and product displays

Ensure timely communication with customers throughout the project lifecycle

Vendor and Contractor Management

Communicate with flooring distributors and manufacturers

Coordinate independent contractors for installations and site measurements

Ensure subcontractors follow job timelines and quality standards

Business Support

Assist with invoicing, returns, and supplier follow-ups

Support basic marketing efforts (e.g., promotions, showroom events)

Help streamline workflows and identify areas for operational improvement

Qualifications

Retail or construction sales experience preferred

Comfortable managing customer relationships and project timelines

Strong organizational and communication skills

Proficiency with email, spreadsheets, and point-of-sale systems

Flooring or home improvement background a plus (training available)

What We Offer

Competitive base salary + bonus based on store performance

Paid time off and flexible work schedule

Opportunity for professional growth and leadership

Supportive work environment in a locally owned business

To Apply:

Send your resume and a short message about why youre a great fit to: shawn@arcticcarpet.com

Arctic Carpet LLC

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Sales and Operations Manager