ESSENTIAL DUTIES & RESPONSIBILITIES

-Provide exceptional customer service by engaging clients in a friendly and professional manner and also resolving service-related issues timely and efficiently.

Conduct business ethically, thoroughly communicating to current and prospective clients the facts/features of the various products, accounts, and services that Apple Bank has to offer.

Recognize opportunities to acquire new or additional banking relationships by engaging in discussions with both customers, as well as prospects, to understand their needs and offer suitable products and services that add value; make appropriate referrals to licensed representatives of ABS Associates of NY, Inc.

Establish, retain, and deepen relationships with existing and potential customers to achieve team sales and referral goals while providing quality customer service.

Handle all aspects of Teller operations by processing transactions in accordance with established policies and procedures; prove daily transactions within a reasonable timeframe and safeguard assigned cash and negotiable instruments.

Assist in the opening and closing of vault, safe, and ATM machine and ensure the customer area is kept orderly and properly supplied (deposit and withdrawal tickets, ATM envelopes, changing the rate boards, dates on writing desks, etc.).

Communicate all disclosures, rules, and regulations covering transactions, as well as FDIC protection to customers upon the opening of new accounts.

Ensure accurate new account record keeping practices and perform timely follow-up as needed.

Adhere to regulatory, compliance, security, and audit policies/procedures, as well as our code of conduct and operational controls to ensure the safety and security of the client, as well as Bank -assets.

Protect Bank against loss by ensuring that all new account procedures including CIP and BSA requirements are adhered to.

Assist in training and mentoring of newly hired Tellers, Customer Service Representatives, and Universal Bankers.

Build and maintain technical and professional knowledge by attending educational workshops.

Perform additional duties as requested.

SKILLS, EDUCATION, & EXPERIENCE

High School Diploma or GED required.

Must have at least 1-2 years retail banking experience in the combined experience of Teller/ Customer Service Representative.

General understanding of banking operations (Risk, Compliance, Fraud, Loss, etc.) preferred.

Prior experience in fostering and developing strong customer relationships.

Ability to develop, as well as maintain a detailed level of knowledge of banking products and services.

Display willingness to be cross trained in other branch functions.

Excellent problem-solving skills with the ability to provide solutions to customer issues.

Must present a confident, professional, and positive demeanor to customers.

Excellent interpersonal and communication (verbal + written) skills; must have excellent phone skills.

Strong organizational skills and detailed oriented.

Basic knowledge of Microsoft Office suite of products (Word, Excel, & PowerPoint).

Display sound judgment and discretion when utilizing confidential information.

Weekend work and extended hours or filling in at neighboring branch locations may be required.

Apple Bank

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